Hi Emilie
I really would like some help .
Or someone to call me . I've been a superhost for 7 years and the one time I decided to contact guest due to condition disrespect and rules broken . I get a review of 2.
I'm so upset as I now regret notifying the guest on why she disrespected house rules and what she did .
I was only following what airbnb said to do Which was contact guest first for resolution .
So I did and it back fired on me.
And her review is all about me complaining and accusing her .
I don't think any of the ambassadors are even reading the review as the review clearly states is all about my accusations and unfounded claims of damage . And she agreed to pay a damage fee to maintain good will .
What good will is she maintaining , a bad review was her retaliation for good will .
Ambassadors won't even call me they say my number is incorrect. But it's not its my registered number . I get text messages and messages but no one will call .
It's upsetting that guest are getting away with doing this to many hosts .
Thankyou for your consideration in trying to get to the truth
Angel