Rewriting Community policy - Ground rules for guests

Laurie6
Level 3
Mt Pleasant, SC

Rewriting Community policy - Ground rules for guests

Treat your Host’s home like your own  

I would like to help AirBnb re-write their new Community Policy so that it is concise and clear. Feel free to improve on my wording.

 

( CURRENT VERSION) - Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (ex: with moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (ex: laundry, vacuuming, etc.).

***(NEW VERSION)**Cleanliness: Do not cause excessive or deep cleaning (ex: dirty dishes or pots and pans, soiled carpets, pet stains, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (ex: laundry, vacuuming, etc.).

 

( CURRENT VERSION) - Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.

**(NEW VERSION)**Litter: Place trash in designated trash receptacles. Leave only normal amounts of trash.

 

( CURRENT VERSION) - Damage: Where guests cause damage that is beyond normal wear and tear, we expect guests to inform Hosts of the damage as soon as possible and work with the Host to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursement if they’re responsible for damage, missing items, or unexpected cleaning costs.

**(NEW VERSION)**Damage: Inform Hosts of all damage immediately and take full responsibility. Guests are expected to pay for  damage and additional cleaning. 

Follow the Host's rules 

( CURRENT VERSION) - Approved guests: Guests should respect the approved number of guests and should ask their Host if they're unsure about the rules for visitors. Disruptive parties and events are always prohibited. 

**(NEW VERSION)**Approved guests: Bring only the number of booked guests to the property unless the  host has given written permission for additional people.

 

( CURRENT VERSION) - Check-in time: Guests should respect their Host’s check-in window. Any check-in before or after the designated window should be approved by the Host.

**(NEW VERSION)**Check-in time: Arrive during the check-in window,  unless the host has given written permission to come at a different time.

 

( CURRENT VERSION) - Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the Airbnb reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.

**(NEW VERSION)**Checkout time:  Leave by check-out time.  Follow all check-out procedures.  Take all of your belongings.  Take only your belongings.

 

( CURRENT VERSION) - Smoking: Guests should not smoke inside a listing unless they are allowed to do so by the Host. This includes the use of tobacco, cannabis, e-cigarettes, etc.

**(NEW VERSION)** Smoking inside is only allowed when the  host has given approval in writing.

 

( CURRENT VERSION) - Approvals for petsGuests should not bring any pets inside a listing that is designated as “no pets” in the house rules, bring more pets than are approved into a listing, or fail to inform the Host about any pets brought inside the listing. Note that service animals are not considered pets.

**(NEW VERSION)**Pets and Animals: Animals are only allowed with host's written permission.  Let the host know that you will bring a legitimate service animal.

 

 

( CURRENT VERSION) - Noise: Guests should respect designated quiet hours and should not disturb the surrounding community with a disruptive level of noise (ex: loud music, shouting, slamming doors, etc.).

**(NEW VERSION)**Noise: Do not make loud or disruptive noises.

 

( CURRENT VERSION) - Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from the Host.

**(NEW VERSION)**Film and Photography: No commercial filming without host's written permission. 

 

Communicate promptly with the Host if issues come up 

( CURRENT VERSION) - Good communication between a Host and guest is important for successful stays. When guests are able to (ex: not out of cell phone range, etc.), they should respond to Hosts within 24 hours when a Host is reaching out to resolve an issue.

Respond to your host within 24 hours.

***(NEW VERSION)** Respond to Host within 24 hours.

3 Replies 3
Gillian166
Level 10
Hay Valley, Australia

@Laurie6 

 

re: trash and "normal" amounts. that's a bit tricky because people aren't living a "normal" life in our STRs. 

 

Smoking: we don't allow smoking outside either! this new rule actually gives people permission to smoke. 😠

 

noise: i think the ABB version is fine, some people need it spelled out with examples. 

commercial photography: needs to have a potential fee added in. 

Huma0
Level 10
London, United Kingdom


@Laurie6 wrote:

 

 

( CURRENT VERSION) - Check-in time: Guests should respect their Host’s check-in window. Any check-in before or after the designated window should be approved by the Host.

 

 

 

 

 


And yet, at the same time, Airbnb has introduced an addition to the review in terms of feedback on check in, asking the guest if the host was 'flexible' about it. So, now the guest is encouraged to mark down a host who stuck to their check in window? It's completely contradictory to the statement above.

Gillian166
Level 10
Hay Valley, Australia

@Laurie6  and let me once again play my usual record (sing along if you know the words):

were any hosts involved in some kind of beta testing or consultation before these new upgrades were devised?