Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all, With less than a month to go until a trip for a multi-day event, our host cancelled, with the reason that the property is going up for sale. However, the property remains available on Airbnb, apparently with lots of availability, with only one of... Latest reply by Mike-And-Jane0

I have a booking in 4 days, and this morning my host messaged me that she needs to cancel. Now, her cancellation policy is such that if I had cancelled yesterday before 3pm I would have received a 100% refund. But since she waited until today at 8:30am, i...

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Dan113

Hey everyone! I booked an airbnb today, and after I booked and send a message to them they sent me a message saying about the $40 parking fee. But they never mentioned this on the listing. Is this normal? I don’t think this is fair. And now I can not do a... Latest reply by Victoria1437

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution! I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my... Latest reply by Amani50

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198

I am new to hosting and unsure how to handle this situation. For clarity, we have a very small space so I always confirm with the guests that it will be sufficient before accepting bookings. Instant booking is turned off.I have a pending request that info... Latest reply by Deb216

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

I need advice please. My daughter booked a stay for Tuesday this week to Saturday. Due to unforseen circumstances she didn't board her flight and messaged to host immediately to them know she would need to cancel and asked if she could reschedule for anot... Latest reply by Jennifer4603

I booked a room about 2 weeks ago and the pickings we're already slim then. I've messaged the host right after booking with the usual "Hi, how ya doin?" stuff, and about a week before the reservation I asked about check in times. The response was 6pm. ... Latest reply by Marie8425