Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hey everyone! My name is Kelsey and I am a new host here on airbnb in the lovely city of Lanesboro, MN! Everything has been going pretty smooth so far - one question I have: I have a keypad on the door to get into the apartment. I am planning on setting i...

I'm about to reserve a rental for 4 months and move some of my stuff there too, but the listing looks suspiscious to me. Does AirBnB pay the host only when I'm able to get in the property and satisfied with the conditions, since I cannot visit! Also, I f... Latest reply by Mike-And-Jane0

My host is asking for the driver's license of everyone in my party (4 people). It is unusual and makes me concerned, as I have never had this request before. Is this legit? Latest reply by Aaron1227

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jeff528

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Jennifer4604

I booked a room about 2 weeks ago and the pickings we're already slim then. I've messaged the host right after booking with the usual "Hi, how ya doin?" stuff, and about a week before the reservation I asked about check in times. The response was 6pm. ... Latest reply by Marie8425

Hi We are new to hosting and unfortunately our first guests broke our house rules about no loud noise or parties after 10 p.m. Our neighbour messaged me on AirBnB complaining about noise and told us to stop hosting. We apologised for noise and assured... Latest reply by Glenn431

Hi everyone. I'm an experienced host but I'm looking for some 'form of words' or other practical advice regarding the situation where guests want to arrive several hours early. Experience has taught me the importance of firm boundaries and I don't usual... Latest reply by Monalinda0

We have been using Remotelock integrated with airbnb for about 3 years to manage our 10 listings, and been overall happy with the experience. Today we got an email saying the are eliminating our pricing plan and have to switch to one of the others. In o... Latest reply by Van-and-Leigh0