Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have guests leaving today after one week stay. On day 3 of their stay they reached out complaining of ants inside the house and around the pool. I offered to get pest control in but they declined - likely wanting to social distance due to Covid. I told... Latest reply by Matthew2111

I am not a host but a renter and I love AirBNB. This is the first year/time that I am running into this problem. People have listings up and lo and behold they really are not owners and do not have control over the availability because they are trying to ... Latest reply by Emilia42

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

Airbnb really needs to up their game on filters! Especially in Europe. I'm probably not the only one who looks at other booking sites because the Airbnb filters are extremely limited. A huge problem in more dense tourism areas.Not having defining filters ... Latest reply by Helen3

We have over 15K in 5 claims, one a year old and most over 6 months that are ignored and reported weekly. Our rental agreement and rules are never honored by Airbnb support.

Writing to ask about folks who have similar experiences. I recently stayed at an airbnb. It was lovely. I was barely there and only used it to sleep at night. Upon return, I was horrified to get an email asking me to pay for two items claimed to be missin... Latest reply by Christa334

We only host long-term extended stays -- minimum 60-days. Our guests usually stay in our two furnished cottages for 2 to 6 months, sometimes as long as a year. Prior to March 2023 review length was unlimited. Then a 1000-character limit was implemented, ... Latest reply by Katie---Sean0

I am new to Airbnb Hosting, but i know this is not gonna be my first time dealing with disrespectful people. I just had a guest who decided to drive and park one of her three cars in the front yard of my neighbor. She claimed there was not enough space, e... Latest reply by Marie8425

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Jennifer4604