Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We have over 15K in 5 claims, one a year old and most over 6 months that are ignored and reported weekly. Our rental agreement and rules are never honored by Airbnb support.

We only host long-term extended stays -- minimum 60-days. Our guests usually stay in our two furnished cottages for 2 to 6 months, sometimes as long as a year. Prior to March 2023 review length was unlimited. Then a 1000-character limit was implemented, ... Latest reply by Katie---Sean0

Hello, We recently had a guest who left a very large amount of menstrual blood on two of our bathrobes (which cost $120 each). It wasn't just a small accident; it was uncalled for. We were able to get the stains out. I'm looking for advice on what star ra... Latest reply by Joelle43

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Jennifer4604

Hello, We had two guests recently that we were very displeased with, and I suspect the feeling was mutual. Since almost 14 days have passed and they had not written a review I figured I would do the same, the old "If you can't say something nice, don't ... Latest reply by Karissa31

Hello there,This post is about my extreme dissatisfaction with Airbnb's customer support for hosts and a bad outcome:1. I had a renter who was supposed to check out at 11 am.2. At 1 pm, I noticed they were still leaving and entering the property (I was on... Latest reply by Charles1802

Airbnb really needs to help guests understand what is meant by "value." What is value? What does that even mean? Is it the price for the accomdation? Is it the inherent value a guest gets personally from staying at your place? Is value tied to the ty... Latest reply by Kevin3331

As a relatively new host with just two months of experience, I recently encountered a challenging guest. Despite my extensive background in the hospitality industry—spanning two decades and including multiple achievement awards—I found myself facing a si... Latest reply by Kevin3203

Hello - I recently had a guest attempt to extort me after a stay and state if I don’t give them money they will leave a bad review. In the past when this happened Airbnb was able to block the guest from reviewing. Now, after speaking Airbnb Customer suppo... Latest reply by Mike-And-Jane0

Greetings community, Last week I left a long post about a guest who went into a rage on me after a few instances of rejecting his requests to break some of my rules and guidelines. You can read more about it here: https://community.withairbnb.com... Latest reply by Mandrake-And-Karen0