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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello - I recently had a guest attempt to extort me after a stay and state if I don’t give them money they will leave a bad review. In the past when this happened Airbnb was able to block the guest from reviewing. Now, after speaking Airbnb Customer suppo... Latest reply by Mike-And-Jane0

Greetings community, Last week I left a long post about a guest who went into a rage on me after a few instances of rejecting his requests to break some of my rules and guidelines. You can read more about it here: https://community.withairbnb.com... Latest reply by Mandrake-And-Karen0

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Sandra856

I had a guest last week who broke my toilet seat. Not a massive deal, but they didn’t let me know and left me unprepared for my next guest. I reached out for reimbursement, and after paying me that, the “guest” left me a 3 star review (I average 4.95 an... Latest reply by Julie1409

First I want to say we spent $330 on hiring a professional air duct cleaning company prior to this guests arrival. The air ducts are spotless. We also used an ozone generator, bought new furniture ect. I had several people over to inspect beforehand and I... Latest reply by Julianna56

Has anyone managed to get a unfair review removed? Latest reply by Dawn241

My recent booking with this Airbnb host turned into an utter nightmare, highlighting their unprofessionalism and disregard for guests' comfort and convenience. Despite confirming our arrival time of 6 PM, the host failed to ensure the availability of the ... Latest reply by Raksha9

I just had a guest who ranked me low on accuracy, cleanliness, location, and value. He and his wife were celebrating 46 years of marriage and had never stayed at an Airbnb. I shouldn't have approved them. I asked for feedback and let him know, "you can'... Latest reply by Rodney11

Bit pointless.... why can guests score on location when they can view on the airbnb map (when they decide to locate accurately) (another message thread) I am fed up with 4 stars for location when the location is displayed in the listing details.... Latest reply by Mike-And-Jane0

I really. wish airbnb would look at unfair reviews a bit more.... it's killing hosts and guests are using them as leverage to get refunds.... I have just had a request from a guest for 30% discount else she was going to leave a bad review..... Latest reply by Mike-And-Jane0