Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello, can anyone explain why the superhost chat support dissapeared and now only calls are available? Latest reply by Rebecca

I've been trying to solve a problem that was caused by a system bug on Airbnb for a week now and I wasn't able to reach any resolution! I've ended up paying more than €150 for a reservation that my guest wanted to cancel with no blame on my side, while my... Latest reply by Amani50

I’m a super host and co-host of several listings. The guest overstayed and hours after the reservation was over, she(Abbey) sent a message requesting 7 days credit/refund for the days out of the month that they were out. We denied the request then they de...

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Martha1054

We have over 15K in 5 claims, one a year old and most over 6 months that are ignored and reported weekly. Our rental agreement and rules are never honored by Airbnb support.

We only host long-term extended stays -- minimum 60-days. Our guests usually stay in our two furnished cottages for 2 to 6 months, sometimes as long as a year. Prior to March 2023 review length was unlimited. Then a 1000-character limit was implemented, ... Latest reply by Katie---Sean0

During my recent stay in Eastvale. I stayed in a downstairs bedroom with a shared bathroom in a home. The listing states Private room in guest house. Not correct. Private room in their house is more accurate. My room was Hosted Min who is a Superhost ... Latest reply by Jennifer4604

I need some help with pulling some guests Latest reply by Sophia

Ever since Airbnb rolled out its calendar software update in 2023, it has led to significant challenges for Short-Term Rental (STR) businesses. With more than 20 listings, we heavily depend on the calendar sync feature, but it's not only failing to sync p... Latest reply by Martin5447

Hi folks I’m a Superhost for 10 years in desperate need of help. Airbnb Support have shown to repeatedly be unable to fix the issue. I have 3 listings in Norway. My “How to get inside“ check-in instructions are not visible on 2 of 3 listings 臘‍ I’m desp... Latest reply by Joan2709