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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

My rental is in a remote location to which Google maps gives incorrect information. I have a PDF with clear detailed instructions and pictures of landmarks on how to find the house from the airport. There is no way to send this to the guest. I see there a... Latest reply by Guy991

I read on Reddit that the Guest Favorite badge only applies to properties that got 5 stars overall and 5 stars in cleanliness on their last 5 reviews. This is nowhere in the "articles" / robotic responses support will send you, or from support over the p... Latest reply by Norine23

Good day Everyone, I'm planning a hiking/outdoor vacation later this year. I have family members who are allergic to cleaning products with fragrances, bleach, and Febreze. I've been searching the Airbnb listings and have not been able to find any rentals... Latest reply by Luis5555

Hey everyone! My name is Kelsey and I am a new host here on airbnb in the lovely city of Lanesboro, MN! Everything has been going pretty smooth so far - one question I have: I have a keypad on the door to get into the apartment. I am planning on setting ...

A recent guest and I had a disagreement over their booking. As part of this the guest broke 6 of the 8 AirBnB ground rules. This has been reported to Support. Since the original disagreement the guests have been submitting multiple false reports against ... Latest reply by Polly164

My sisters and I purchased a $500 Airbnb gift card for my mom for her Birthday September 2019 from Kroger. She just went to use it on 5/19/20 and was told the gift card expired because she did not use it or claim it within 90 days so it is now void and t... Latest reply by Nathan3703

Is it possible to rent an AirBnB for an offsite meeting for a nonprofit board of directors? It would be 10 people from a well respected organization looking for a change of atmosphere to do strategic planning and share a catered meal. NOT a party. Latest reply by Heather1918

PSA to hosts and guests alike: do NOT buy Airbnb gift cards for yourself or your friends as Airbnb has some terrible policies regarding their use. There are multiple other posts here outlining issues with utilizing gift cards but I think I've found a uni... Latest reply by Katherine1123

I'm not the only one, if you look at the review every forth or fifth review is an apology about a complain. They don't take responsibility they always blame their local franchise. They don't refund you a penny is AirBnb that will do a partial refund becau... Latest reply by Zheng49

1. I purchased an Airbnb gift card online.2. My credit card company approved the purchase. I know this because I called them after Airbnb declined the transaction.3. Airbnb declined the transaction, yet charged the card, proving that the card was approved... Latest reply by Rebecca