Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am a Canadian host of property in Canada and Portugal. While in Portugal to do work on my house, airbnb will not allow me to log into my Canadian account. Same on this community forum. It has designated me European and now I have this new forum profile....

Someone with a very concerning recent review requested to stay at my newly listed place for new years, so I denied them. Now people from their same party keep requesting from different accounts for the exact same dates. What should I do? Does Airbnb punis... Latest reply by Javer2

Hi all, I received an enquiry for a 2 night booking but the guest wants to visit my place and see the house. This is a little strange to me because the photos are there and the review’s confirming the house to be true to the photos. Also I don’t live in ... Latest reply by Javer2

We are experiencing an age discrimination situation and have reached out to customer support. Three times I have been promised calls back and no one ever calls. They claim they take discrimination seriously.... I would like to finally get some help. Latest reply by Julia4400

Hello! I was wondering if I could get some input on what type of bedding hosts recommend/use since I am thinking of changing it up. I have a 3 bedroom, 4 bed home, and I have been using duvet covers. Because my turnover is 4 hours and I do get quite a b... Latest reply by George1951

I will be staying in an AirBnb in Budapest for 5 days. The host reached out to me asking for my date of birth, passport number, and place of birth, among other personal information. JI don't think this information is necessary, especially passport photoc... Latest reply by Helen3

I have a guest whom I need to relocate. Any help much appreciated. marilyn Latest reply by Helen3

Hello all, I have taken to the community forum because after reaching out to Airbnb via support, phone and email they have ignored me since January 2022. I have been a host for a decade now and am completely disgusted with the lack of support and the sil... Latest reply by Shayla9

Our listing has been suspended without warning or notice or explanation. We satisfy none of the criteria listed under reasons for suspended listings: our response rate is great all our reviews are good. We are superhosts. We only noticed it had happene... Latest reply by Shayla9

Hello community, I have been a Host on Airbnb for over 6 years with over 1000 reviews.I have this question, I wonder if any Host has encountered the same problem as me, and what should I do next: - The customer booked my apartment- 2 hours before check-in...