Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Help this scammer named Elizabeth is listing my house. She pulled the listing photos from an actual real estate brokerage firm. Air BNB has her as a verified host but she is NOT the owner and has nothing to do with the property. She is asking people to ... Latest reply by Sarah5942

I had someone smoke weed in my place. I messaged the person who renting the space that it needed to stop. Turns out she want on the property but had rented it for her work crew. Her husband arrived the next day and became belligerent about it. Swore u... Latest reply by Sandra6576

I'd also like to see the total value of my bookings. How do I view this information in my dashboard? Latest reply by Joel71

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198

I am new to hosting and unsure how to handle this situation. For clarity, we have a very small space so I always confirm with the guests that it will be sufficient before accepting bookings. Instant booking is turned off.I have a pending request that info... Latest reply by Deb216

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jeff528

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

Airbnb really needs to up their game on filters! Especially in Europe. I'm probably not the only one who looks at other booking sites because the Airbnb filters are extremely limited. A huge problem in more dense tourism areas.Not having defining filters ... Latest reply by Helen3

Hi, Airbnb hosts! I have been hosting for almost a year now. From time to time, I have received inquiries from guests who want to book a long-term stay. They seem to always ask about the surroundings of the property, like supermarkets, restaurants, and st... Latest reply by Helen3

Hi superhosts! I was wondering if one of you can help me please? I’ve had a gentleman book in error, he thought that my property was a 6 bedroom when it fact it is a 3 bedroom property. So he has cancelled, but it has charged him the full amount. He has r... Latest reply by Amy-N-Paul0