Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Should I file a claim? Not trying to be petty, its probably around $500 in damage but they left a mess in the house which I felt was pretty disrespectful. I have one 5-star. The whole house was just renovated inside and out so it is disappointing. Look... Latest reply by Mike-And-Jane0

Hello! My friends and I just took a one night trip to Philadelphia where we stayed in an AirBnB. Upon arrival the house was not properly cleaned, which should’ve been red flag #1. We looked past it since we weren’t spending much time there anyway. Fast fo... Latest reply by Sara8319

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Mike-And-Jane0

Hello everyone, As we approach the end of the year, we wanted to take a moment to check in with all of you and see how things are going The holiday season can bring a lot of excitement, events, and travel opportunities, but we know that it can also be a ... Latest reply by Kyra-With-My-Husband-Har0

Help this scammer named Elizabeth is listing my house. She pulled the listing photos from an actual real estate brokerage firm. Air BNB has her as a verified host but she is NOT the owner and has nothing to do with the property. She is asking people to ... Latest reply by Sarah5942

I had someone smoke weed in my place. I messaged the person who renting the space that it needed to stop. Turns out she want on the property but had rented it for her work crew. Her husband arrived the next day and became belligerent about it. Swore u... Latest reply by Sandra6576

I'd also like to see the total value of my bookings. How do I view this information in my dashboard? Latest reply by Joel71

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198

I am new to hosting and unsure how to handle this situation. For clarity, we have a very small space so I always confirm with the guests that it will be sufficient before accepting bookings. Instant booking is turned off.I have a pending request that info... Latest reply by Deb216

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jeff528