Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

เนื่องจากแขกเคยใช้บริการครั้งแรก และต้องการรีวิวที่พัก แต่ไม่สามารถรีวิว หรือ ไม่ทราบว่าจะรีวืวได้อย่างไร -- Because the guest used the service for the first time and want to review accommodations But can't review or don't know how to review? Google tra... Latest reply by Patricia2526

I am looking for similar advice on how to have a review removed. I’ve had 55, 5 star reviews. I had a guest stay over the Easter holiday. She commented that her family didn’t have room for her, but then space opened up. She invited 7 other guests to the p... Latest reply by Debbie210

Asking about booking herself for 2 nights in June at our gorgeous large property. She wants to know if she can have a baby shower here with 20 adults and 20 children. The listing was posted just as a room in a house (we have 5 bedrooms). We think we'd ha... Latest reply by Helen3

Our listing was suspended after a guest damaged the property causing stains to the carpet and checked out 2 hours later than agreed upon. After a 1 hour phone call and 3-4 hours of deliberation Airbnb refused to remove her 1-star review, claiming they "di... Latest reply by Arlene1427

Hello, I am new to owning my first STR in Davenpo, Flory. I am still in the setup process. Is there anyone in Polk county that can share permit requirements for 1 STR. my other question is the neighborhood has a strict HOA to bring trash cans to curb on t... Latest reply by Bhumika

Hi everyone,I'm seeking advice on how to handle a situation with a guest, Terence, who booked a 90-day stay. We are now 21 days before his arrival; Terence informed me that his B1-B2 visa was refused due to a past arrest, although he has no convictions. ... Latest reply by Paula

Hi!I received two separate bookings today and on the Airbnb app and on the website, the message from the guest wasn’t visible.When I get an email saying I have a new booking, the message is there.How do I see the string of messages? Are they hidden until ... Latest reply by Paula

Hi Airbnb Community! I have just bought a beach vacation condo and have gotten my listing up. Luckily I was able to get all the bookings from the previous owner rebooked. All the renters were extremely understanding and easy to work with. Now to my concer...

I'm very sad today, we've been 5 star since we launched and today we just received a 3 star rating. The guest asked me for a discount before booking because "they would only be there from late and be leaving early and would be very tidy" and I very polite... Latest reply by Zheng49

Hello dear AirBnb Community, I am writing on behalf of a friend - who cannot login to her account using her email. which is quite strange. to clarify - she keeps getting emails from AirBnb with notifications, but cannot login to AirBnB website, and when t... Latest reply by Mary-Katherine3