Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I messaged Airbnb to ask for help with my listing. Instead of messaging me back, they decided to call. I was so annoyed. They said that it was a new policy - something that they do for Superhosts. If I wanted to talk to someone, I would have called. Why t... Latest reply by Bhumika

My wife is the primary host on our 8 listings and I'm a team member with all permissions checked. We both work equally to manage everything with our guest interactions, but whenever I need to take the lead on something and have to contact Airbnb support v... Latest reply by Bhumika

Hi, As a host mostly on the go, what is the easiest way you have found to communicate with guests? Is the airbnb website always 100% reliable or is email and text communication encouraged? Latest reply by Bhumika

So Airbnb does the feckless way out and takes photos of her own squalor and I take photos of her overflow garbage and of course Airbnb rules against me and this lady goes on to descreate my listing with a one star review and she admonishes me twice throu... Latest reply by Bhumika

Airbnb in it's 'winter release' states that we can read reviews left by our upcoming Guests. How do we do that? Latest reply by Jenny

Hi Everyone , Hope you are all doing well. My most recent guest was really ungrateful and made me feel like a stranger in my own home. 1- organizing lunch and dinner externally Despite offering to provide numbers of food service providers to get food as r... Latest reply by Cheryl863

I recently had a guest who messaged at 830pm saying his toilet was leaking. I ask him if it was still useable and he never replied. I suspected (and was right) that it was just running. I had no way to send a plumber at 830pm. He left me a 1 star revi... Latest reply by Mike-And-Jane0

I am pretty New on Airbnb, we have had 4 guests so far over a 12-month window. And each seems to be random. We have done everything Airbnb suggests to optimize our listing and more except run ads. When we search while logged out and go pretty specific on ... Latest reply by Charles224

We are new hosts and just had someone book for the 24th and they had no photo. This is even more concerning because we are hosting private rooms in our house. Up to this point all of our previous guests have been verified and we have not had any problem... Latest reply by Joelle43

I host over 100 properties on Airbnb, which on the last years guest are just harder to satisfy even that I am a superhost at the moment, on the last year i have found that more and more guest come in just checking that everything is perfect and if they fi... Latest reply by Fred13