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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello! I see there are many Hosts asking what to do when guests break rules, so I thought I would share a "quick reply" I have now drafted, to send to guests in this situation. I recently experienced really hostile guests who completely disrupted my enjoy... Latest reply by Zheng49

Airbnb locked out my hosting account on March 16th, 2020, without a reason and canceled all future reservations. On April 11th, they accepted that they made a mistake and they fully restored my account. They paid the full amount for the incorrectly canc... Latest reply by Hellen1

I intermittently gets this message while trying to log on to Airbnb website. It happens to all IE, Firefox and Chrome. I already tried deleting my cache and cookies and updated the browsers to the latest version. Still intermittently having this issue. An... Latest reply by Su-Young0

Hi there, I'm starting a new airbnb and there is a lot of security in my building. Question - If my guests are rowdy I will hear about it from the neighbours and the board. I would like to clarify the airbnb rules - if people are breaking the house rules ... Latest reply by D158

We have earned Super Hist Status again for 3 years in a row! Latest reply by Rebecca

Hello, I have a guest who disconnected all WiFi which includes my Nest thermostat which I need connected to monitor proper operation of the heater. The climate reaches below freezing and I need to ensure proper temps so pipes don’t burst. I tried contacti... Latest reply by Rebecca

How do I clear my search history?

Good morning teami’m having a problem with my host, i asked to change dates for my reservation 10 days prior and he couldn’t help and now the host cannot give me refund as i didn’t make it to the reservation Latest reply by Helen3

After using Airbnb happily for years, I just had a nightmare experience. Due to how poorly the host handled it, I became so upset that I started looking into how to report this short term rental to the city for safety, health, and fire hazzards.It was the... Latest reply by Wendy1354

I often use Paypal as my payment method when purchasing things online so I don't have to enter credit card information. In Paypal, I have the preferred payment method using a credit card. I do also have my bank account linked to Paypal but I never use tha... Latest reply by Simon4529