Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Good morning ! I agreed with a host to reserve a house in Africa for my small family (2 adults 3 children). Everything was agreed. When I try to book, I get a message from Airbnb saying it is impossible to book because there is a risk of an unauthorized p... Latest reply by Bhumika

I'll start by saying I am not an Airbnb host, I have never been a host, I do not own any property. I live in Airbnbs full-time (60+) and am on the app multiple times a day looking for my next rental or communicating with a host. Every time I open the app,... Latest reply by Paula

Airbnb is allowing from what we have noticed Double Dipping. It is mainly only big time property management Companies hosting on Airbnb Platforms. What is happening is Guests/travelers cancel a reservation and they are not AT ALL entitled to a refund! EVE... Latest reply by Paula

Been a AirBnB host (Superhost) for several properties over the last 7 years. My current properties 1 year anniversary was last month. Since the anniversary, I've noticed a HUGE drop in bookings. This is normally the busiest time of year for bookings. Has ... Latest reply by Anthony218

So I tried several times to book a trip. If I link to my bank I save 532$ on the booking but after several calls to my bank and Airbnb Airbnb just said use your debit and lose the savings. the problem is within the system. the system makes an inquiry c... Latest reply by Sophia

There has been an ongoing issue that appears to be a programming error in the promotions feature on the platform. I rely on this feature to run 20-30% discount promotions on my rental during slow seasons in our market.Every time I try to run a promotion d... Latest reply by Cynthia724

I’ve had a terrible experience with Airbnb and want to know if there is an independent governing body I can complain to. I booked a lovely flat with stunning river views in the centre of Greenwich. It had great links for my work and my sons school. It eve... Latest reply by Tom4345

Hi~We have an interested party and are fine with the booking dates, etc. We responded affirmatively but didn't "confirm" as they haven't given a final head count. Should we confirm the reservation and then ask them to re-reserve or should we wait until we... Latest reply by Cheri354

Has anyone had an issues where guests brought fleas into the home and guests are denying the fleas were brought in by their own dogs. Now you’re trying to get rid of them and coming out of pocket for pest control and deep cleaning? Latest reply by Dawn241

We are planning to sell our airbnb at the end of the summer season. I would like to block bookings past Labor day. How do I do this? Latest reply by Paula