money

money

hello my name is bart and my reservation got cancelled but i already payed. Its 2 weeks further and i have not received my money bac.

4 Replies 4
Emiel1
Level 10
Leeuwarden, The Netherlands

@Bart287 

 

Who (Youself, the host or Airbnb ?) cancelled the reservation and why ?

airbnb had gecanceld omdat we minderjarig zijn.

 

Emiel1
Level 10
Leeuwarden, The Netherlands

@Bart287 

 

PS

Er is ook een Nederlandstalige community: Community-Center-Dutch

 

You are not allowed to create an Airbnb account and/or make a reservation when under the age of 18. Did Airbnb sent you a message how the refund will be managed ? Depending on the payment method used it can take some time:

https://www.airbnb.com/help/article/1967/when-youll-get-your-refund

 

Helen744
Level 10
Victoria, Australia

@Bart287 We are not Airbnb just trying to assist. We are hosts . Just message your host and request the refund . Also check the refund policy you signed up for originally . Move. H