Hi everyone, Thanks for all of your feedback on the recent changes we
announced to the guest profile photo process. Our team has read each and
every one of your comments. We understand many of you are feeling
frustrated right now, so we want to respond wi...
Caption: Airbnb co-founders Brian Chesky, Joe Gebbia, and Nathan
Blecharczyk attended the party to congratulate the 12 Superhosts and
their guests in person. Achieving Superhost status is an incredible
achievement, one that represents standout hospitality...
At a recent Host Q&A event in Sydney, Ben, a Superhost from Brisbane,
Australia, asked a great question: What happens to the money Airbnb
collects from hosts and guests as service fees? We thought it was such a
fantastic question, we wanted to share a few...
May 20, 2019 Hi everyone,Congratulations to all of you who achieved or
maintained your Superhost status in the April assessment! The longer
I’ve worked at Airbnb, the more I realize what an incredible
accomplishment being a Superhost is. Thanks to all of ...
You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews
are so important. They not only impact the success of your business,
they’re also really personal. We know you put a lot of thought and care
into your hospitality and that it’s frustrat...
Welcome home Yasu, Airbnb’s Japan country manager, and Laura Chambers,
Airbnb’s general manager of Homes Host, kick off the world tour in
Tokyo. For the first Host Q&A of 2019, we decided to take the show on
the road. In April, Airbnb’s Laura Chambers and...
Hi everyone, Let me take a second to introduce myself: I’m Laura
Chambers, and I lead the team at Airbnb that’s dedicated to helping
hosts like you succeed. (You might remember me from the most recent Host
Q&A.) I’ve been a fan and engaged user of Airbnb ...
When we introduced Group Payments, we were trying to create a simple way
for guests to split booking costs when traveling in a group. This
arrangement meant the person organizing the trip wouldn’t have to pay
all of the money up front, and hosts would hav...
You asked: Can Airbnb share more information about guests, like their
ratings, full name, etc.? Can we get the ability to flag bad guests and
make this information visible to other hosts? More guest information
We're taking a close look at what additional...
You asked: What is Airbnb doing to better support hosts if things go
wrong? The short answer is: a lot! Before we dive in to the exciting
changes we’re working on, there’s one important thing to keep in mind:
Instances of property damage on Airbnb are qui...