Airbnb Updates

Keep up to date with company news, announcements, product updates, and other important information related to Airbnb

Officially introducing the members of Airbnb’s Host Advisory Board

*Posted live: December 16th Today, we’re excited to share a video officially introducing the members of Airbnb’s Host Advisory Board. As we recently announced, Airbnb is launching a formal program to give hosts a seat at the table. The Host Advisor... read more

Created 03-12-2020 | Latest reply yesterday by Jeremy-And-Rachel0

156

Introducing Superhost Week

Hi everyone, Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbn... read more

Created 06-12-2018 | Latest reply 18-04-2021 by Dawn172

in Redwood City, CA

525

116

Introducing Catherine Powell, our new Global Head of Hosting

At Airbnb, we started out with a close working relationship between our employees and hosts. Lots of our best ideas came directly from you, and we’re returning to that type of collaborative partnership that can help make each other better. Today, we... read more

Created 04-08-2020 | Latest reply 13-03-2021 by Linda1161

307

Join CEO Brian Chesky for a live event on 2021 travel trends, Feb. 18 at 10 a.m. PT

Hosts around the globe are invited to join Airbnb CEO Brian Chesky Feb. 18, at 10 a.m. PT, for a live Host Premiere Event. Tune in to hear him share travel trends for 2021 and be among the first in the world to experience Airbnb’s exciting new global H... read more

Created 11-02-2021 | Latest reply 11-03-2021 by Iben8

Join CEO Brian Chesky for a live event on 2021 travel trends, Feb. 18 at 10 a.m. PT

Airbnb Answers: A new claims process that’s faster and simpler for hosts

You asked: What is Airbnb doing to better support hosts if things go wrong? The short answer is: a lot! Before we dive in to the exciting changes we’re working on, there’s one important thing to keep in mind: Instances of property damage on Airbnb ar... read more

Created 21-09-2018 | Latest reply 10-03-2021 by Jeff1632

Airbnb Answers: A new claims process that’s faster and simpler for hosts

Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 04-03-2021 by Sarah977

222

Today’s announcement from our founder

Hi everyone, We are so excited to finally share Brian’s news about the Airbnb Host Advisory Board and Host Endowment today. I hope you’ve all received his letter by now. This announcement marks a major milestone in our relationship with the host co... read more

Created 30-10-2020 | Latest reply 03-03-2021 by Mike-And-Jane0

in Malibu, CA

Airbnb Answers: Easier access to Customer Service

You asked: Can Airbnb make it easier to contact customer service? You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo... read more

Created 17-05-2018 | Latest reply 02-03-2021 by Dorothy202

108

Showing Eager Travelers What’s Made Possible by Hosts

I hope those of you who were able to catch Brian’s preview of our Global Host Campaign enjoyed the films we premiered. I am proud of this campaign for many reasons, but mostly because it’s about you, and the magic that you create each and every day. Fo... read more

Created 19-02-2021 | Latest reply 02-03-2021 by Bruce516

in Malibu, CA

How we’re giving hosts a seat at the table

You may have seen a letter from our CEO Brian Chesky this week with some important announcements for our community. In case you missed it, we’re launching a formal program to give hosts a seat at the table, and an opportunity to take part in our compan... read more

Created 30-10-2020 | Latest reply 22-02-2021 by Andrea4676

How we’re giving hosts a seat at the table

107

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story