Airbnb Updates

Airbnb Answers: A new claims process that’s faster and simpler for hosts

You asked: What is Airbnb doing to better support hosts if things go wrong? The short answer is: a lot! Before we dive in to the exciting changes we’re working on, there’s one important thing to keep in mind: Instances of property damage on Airbnb ar... read more

Created 21-09-2018 | Latest reply Sunday by Rolland-Henri0

Airbnb Answers: A new claims process that’s faster and simpler for hosts

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Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 26-07-2021 by Julieanna0

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Flooding in Germany, The Netherlands and Belgium: Here’s how you can offer help, and find help if you need it

Flooding is impacting communities across Germany, The Netherlands and Belgium. Many residents are evacuating to safer areas and there’s an immediate need for temporary housing. Airbnb.org is working to connect Hosts interested in sharing their space fo... read more

Created 21-07-2021 | Latest reply 23-07-2021 by Quincy

Flooding in Germany, The Netherlands and Belgium: Here’s how you can offer help, and find help if you need it

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100+ new tools, features, and upgrades based on feedback from our Host community

We believe that the biggest travel rebound in a century is coming, and we want to help you get ready for it! We’ve introduced more than 100 changes to the app, website, and Community Support to help you take advantage of this unique opportunity—and man... read more

Created 19-05-2021 | Latest reply 19-07-2021 by Kia272

100+ new tools, features, and upgrades based on feedback from our Host community

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Introducing Catherine Powell, our new Global Head of Hosting

At Airbnb, we started out with a close working relationship between our employees and hosts. Lots of our best ideas came directly from you, and we’re returning to that type of collaborative partnership that can help make each other better. Today, we... read more

Created 04-08-2020 | Latest reply 29-06-2021 by Colin486

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Airbnb Answers: Protecting you from one-off bad reviews

You asked: Can Airbnb protect hosts from one-off bad reviews? Reviews are so important. They not only impact the success of your business, they’re also really personal. We know you put a lot of thought and care into your hospitality and that it’s fru... read more

Created 21-09-2018 | Latest reply 22-06-2021 by Karen962

Airbnb Answers: Protecting you from one-off bad reviews

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Showing Eager Travelers What’s Made Possible by Hosts

I hope those of you who were able to catch Brian’s preview of our Global Host Campaign enjoyed the films we premiered. I am proud of this campaign for many reasons, but mostly because it’s about you, and the magic that you create each and every day. Fo... read more

Created 19-02-2021 | Latest reply 09-06-2021 by Sarah977

in Malibu, CA

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Officially introducing the members of Airbnb’s Host Advisory Board

*Posted live: December 16th Today, we’re excited to share a video officially introducing the members of Airbnb’s Host Advisory Board. As we recently announced, Airbnb is launching a formal program to give hosts a seat at the table. The Host Advisor... read more

Created 03-12-2020 | Latest reply 31-05-2021 by Sarah977

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Today’s announcement from our founder

Hi everyone, We are so excited to finally share Brian’s news about the Airbnb Host Advisory Board and Host Endowment today. I hope you’ve all received his letter by now. This announcement marks a major milestone in our relationship with the host co... read more

Created 30-10-2020 | Latest reply 15-05-2021 by Anna165

in Malibu, CA

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Introducing Superhost Week

Hi everyone, Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbn... read more

Created 06-12-2018 | Latest reply 18-04-2021 by Dawn172

in Redwood City, CA

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How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story