Airbnb Updates

Keep up to date with company news, announcements, product updates, and other important information related to Airbnb

How we’re giving hosts a seat at the table

You may have seen a letter from our CEO Brian Chesky this week with some important announcements for our community. In case you missed it, we’re launching a formal program to give hosts a seat at the table, and an opportunity to take part in our compan... read more

Created 30-10-2020 | Latest reply yesterday by Luca4

How we’re giving hosts a seat at the table

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Today’s announcement from our founder

Hi everyone, We are so excited to finally share Brian’s news about the Airbnb Host Advisory Board and Host Endowment today. I hope you’ve all received his letter by now. This announcement marks a major milestone in our relationship with the host co... read more

Created 30-10-2020 | Latest reply 17-11-2020 by Cléo-and-Carl0

in Malibu, CA

Party policy updates, Superhost status extensions, and more in Catherine’s latest Host Update

If you watched the first Host Update from our new Global Head of Hosting Catherine Powell, you’ll know that we are working on rebuilding our business around hosts, and giving you more transparency along the way. Today, we’re sharing Catherine’s late... read more

Created 18-08-2020 | Latest reply 17-11-2020 by Katie

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Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 17-11-2020 by Katie

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Introducing Catherine Powell, our new Global Head of Hosting

At Airbnb, we started out with a close working relationship between our employees and hosts. Lots of our best ideas came directly from you, and we’re returning to that type of collaborative partnership that can help make each other better. Today, we... read more

Created 04-08-2020 | Latest reply 29-10-2020 by Nuria186

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What happens to your hosting fees

At a recent Host Q&A event in Sydney, Ben, a Superhost from Brisbane, Australia, asked a great question: What happens to the money Airbnb collects from hosts and guests as service fees? We thought it was such a fantastic question, we wanted to share a ... read more

Created 11-04-2019 | Latest reply 28-10-2020 by Charmaine1

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Guest profile photos: Airbnb response to community feedback

Hi everyone, Thanks for all of your feedback on the recent changes we announced to the guest profile photo process. Our team has read each and every one of your comments. We understand many of you are feeling frustrated right now, so we want to respond ... read more

Created 06-02-2019 | Latest reply 11-10-2020 by Peggy22

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Northern California fires: Here’s how you can help & get help if you need it

Several fires across Northern California are impacting the area. Many residents are evacuating to safer areas and could be displaced for some time. There’s an immediate need for more hosts to provide temporary housing. Airbnb is working to connect ho... read more

Created 25-08-2020 | Latest reply 23-09-2020 by Katrina143

Northern California fires: Here’s how you can help & get help if you need it

A new way we're fighting discrimination on Airbnb

Two weeks ago, we announced donations to the NAACP and the Black Lives Matter foundation, and we shared antiracism resources with our hosts and guests. But these are just some of the actions we’ve taken. Another project we’ve been working on is one that w... read more

Created 15-06-2020 | Latest reply 18-08-2020 by Nicci-and-David0

Antiracism resources for the Airbnb community

People are experiencing hate and discrimination around the world, but due to the tragic deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and countless others, these last few weeks have been especially difficult for Black people in the United States,... read more

Created 01-06-2020 | Latest reply 28-06-2020 by Christine615

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story