Airbnb Updates

[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 06-10-2021 by Mike-And-Jane0

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Building and Improving the Superhost Program

As our global host community grows and becomes increasingly diverse, Airbnb’s programmes and policies need to grow and adapt as well – both to ensure the success of people from all over the world, and to show our appreciation for hosts’ hard work and a... read more

Created 21-06-2019 | Latest reply 02-10-2021 by Christine934

Building and Improving the Superhost Program

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Answers to Hosts’ top questions from our Global Host Tour

Hi everyone, In May, I had the chance to connect with some of you virtually during our Global Host Tour across the US, UK, Canada, France, Italy, Spain, Brazil, Australia, Germany, and Mexico. Thank you to all of our Hosts who attended. It was a won... read more

Created 21-06-2021 | Latest reply 02-08-2021 by Christine615

Answers to Hosts’ top questions from our Global Host Tour

in Malibu, CA

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 16-07-2021 by Mike-And-Jane0

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Making reviews more relevant and useful for our community

Many of you rely on reviews to grow your business—they highlight your amazing hospitality. They’re also a helpful way to get specific feedback on what you’re doing well as a host and where you can improve. But there are times when you feel like a revie... read more

Created 09-12-2019 | Latest reply 24-05-2021 by Chris13044

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How we’re protecting you when things go wrong

Many of you have told us how much you love sharing your space with guests. Beyond the financial rewards, you’re inspired by the personal connections you make with people from all over the world. Of course, none of that’s possible if you don’t feel pr... read more

Created 10-12-2019 | Latest reply 31-01-2021 by Deanne45

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Strengthening our commitment to community standards

Hosts around the world have told us how much hosting means to them—personally and financially—and how rewarding great guest experiences can be. On the flip side, a bad experience with a guest can be frustrating and, in rare cases, even disruptive. We k... read more

Created 22-11-2019 | Latest reply 13-11-2020 by Sarah977

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A Message From Our Founders

We know it has been a challenging time for hosts in our community, and we understand that the coming days may be filled with more questions and even more uncertainty. Today, Airbnb founders Brian Chesky, Joe Gebbia, and Nate Blecharczyk renewed their co... read more

Created 13-03-2020 | Latest reply 19-06-2020 by Alessandro749

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How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story

[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Building and Improving the Superhost Program

Answers to Hosts’ top questions from our Global Host Tour

Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

Making reviews more relevant and useful for our community

How we’re protecting you when things go wrong

Strengthening our commitment to community standards

A Message From Our Founders