Airbnb Updates

Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 09-05-2022 by Marg11

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[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 07-04-2022 by Julie4511

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Showcase your accessibility features with photos

Photo courtesy of Jake @irolleduplikethis “When I travel, I’m kind of a free spirit. I go where I feel,” says guest Jake, who uses a wheelchair to get around. “The one thing I want is a roof over my head—a place to go to the restroom and somewhere to sl... read more

Created 09-05-2019 | Latest reply 07-04-2022 by Annelies76

Showcase your accessibility features with photos

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News about the co-hosting split payout feature

We recently shared that as of August 1, 2018 we’ll no longer offer the co-hosting split payout feature. Many of you use and appreciate this feature, and we understand that this change has implications for the way that you do business as hosts. It’s always... read more

Created 04-07-2018 | Latest reply 30-03-2022 by A-Nickie0

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Clarity about the recent Superhost criteria change

We’ve noticed a lot of discussion lately about the updated Superhost criteria, so we wanted to explain why we made this update. The Superhost program recognizes the best and most iconic hosts on Airbnb. Since it began, in order to be a Superhost you ... read more

Created 26-04-2018 | Latest reply 29-03-2022 by Elaine-And-David0

Clarity about the recent Superhost criteria change

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U.S. Hosts - Airbnb requires taxpayer information. Submit your info to keep hosting

[Updated December 16, 2021] If you have an active US listing, an active US payout method, or have a US country of residence according to our records, changes to IRS rules may affect your tax filing next year. To ensure we receive this information, ... read more

Created 25-10-2021 | Latest reply 25-03-2022 by Robert-and-Janette0

U.S. Hosts - Airbnb requires taxpayer information. Submit your info to keep hosting

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Airbnb Answers: Pricing suggestions

You asked: You're constantly pushing me to lower my price—why? Who are you comparing me to? This was a top-voted question that we answered at the July 2018 Host Q&A, and it comes up often, so we’ve captured the answer as well as some updates for you ... read more

Created 21-08-2018 | Latest reply 14-03-2022 by Christine1

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Airbnb Answers: Easier access to Customer Service

You asked: Can Airbnb make it easier to contact customer service? You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo... read more

Created 17-05-2018 | Latest reply 17-02-2022 by Bill55

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 22-12-2021 by Huma0

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Compliments to the host

There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brain... read more

Created 12-10-2018 | Latest reply 11-12-2021 by Michelle-and-Ray0

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How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story