Showing topics with label Product Updates.
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The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it...
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Created 03-09-2020
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Latest reply
09-05-2022
by Marg11
245
9
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Last Updated: Jan, 2021
Hello,
The policy update outlined below is now in effect.
You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ...
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Created 17-09-2020
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Latest reply
07-04-2022
by Julie4511
166
9
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Photo courtesy of Jake @irolleduplikethis
“When I travel, I’m kind of a free spirit. I go where I feel,” says guest Jake, who uses a wheelchair to get around. “The one thing I want is a roof over my head—a place to go to the restroom and somewhere to sl...
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Created 09-05-2019
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Latest reply
07-04-2022
by Annelies76
22
7
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We recently shared that as of August 1, 2018 we’ll no longer offer the co-hosting split payout feature. Many of you use and appreciate this feature, and we understand that this change has implications for the way that you do business as hosts. It’s always...
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Created 04-07-2018
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Latest reply
30-03-2022
by A-Nickie0
266
27
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We’ve noticed a lot of discussion lately about the updated Superhost criteria, so we wanted to explain why we made this update.
The Superhost program recognizes the best and most iconic hosts on Airbnb. Since it began, in order to be a Superhost you ...
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Created 26-04-2018
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Latest reply
29-03-2022
by Elaine-And-David0
547
75
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[Updated December 16, 2021]
If you have an active US listing, an active US payout method, or have a US country of residence according to our records, changes to IRS rules may affect your tax filing next year.
To ensure we receive this information, ...
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Created 25-10-2021
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Latest reply
25-03-2022
by Robert-and-Janette0
19
4
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You asked: You're constantly pushing me to lower my price—why? Who are you comparing me to?
This was a top-voted question that we answered at the July 2018 Host Q&A, and it comes up often, so we’ve captured the answer as well as some updates for you ...
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Created 21-08-2018
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Latest reply
14-03-2022
by Christine1
140
29
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You asked: Can Airbnb make it easier to contact customer service?
You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo...
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Created 17-05-2018
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Latest reply
17-02-2022
by Bill55
112
19
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In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community.
Last year, in an effort to hold guests accountable for their actions during ...
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Created 02-10-2020
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Latest reply
22-12-2021
by Huma0
383
13
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There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brain...
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Created 12-10-2018
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Latest reply
11-12-2021
by Michelle-and-Ray0
507
101
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