Airbnb Updates

[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 06-10-2021 by Mike-And-Jane0

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Making reviews more fair for hosts

Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis... read more

Created 07-03-2019 | Latest reply 05-10-2021 by Shea5

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Airbnb Answers: Protecting you from guest cancellations

You asked: How can Airbnb help protect me from guest cancellations? Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you... read more

Created 01-10-2019 | Latest reply 25-08-2021 by Jennifer2682

Airbnb Answers: Protecting you from guest cancellations

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Improvements to guest reviews, house rules, cancellations & more in the latest Host Update

*Post shared October, 20th In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ... read more

Created 15-10-2020 | Latest reply 10-08-2021 by Árni9

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Clarity about the recent Superhost criteria change

We’ve noticed a lot of discussion lately about the updated Superhost criteria, so we wanted to explain why we made this update. The Superhost program recognizes the best and most iconic hosts on Airbnb. Since it began, in order to be a Superhost you ... read more

Created 26-04-2018 | Latest reply 10-08-2021 by Susan990

Clarity about the recent Superhost criteria change

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Answers to Hosts’ top questions from our Global Host Tour

Hi everyone, In May, I had the chance to connect with some of you virtually during our Global Host Tour across the US, UK, Canada, France, Italy, Spain, Brazil, Australia, Germany, and Mexico. Thank you to all of our Hosts who attended. It was a won... read more

Created 21-06-2021 | Latest reply 02-08-2021 by Christine615

Answers to Hosts’ top questions from our Global Host Tour

in Malibu, CA

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Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 26-07-2021 by Julieanna0

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Compliments to the host

There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brain... read more

Created 12-10-2018 | Latest reply 19-07-2021 by Lisa6207

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 16-07-2021 by Mike-And-Jane0

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Tips for creating a unique web address for your listing

You know how special your space is, but it can be challenging to make yours stand out among the millions of listings on Airbnb. An easy way to tell more people about your listing is to name your space and personalize your listing by creating a custom l... read more

Created 10-01-2020 | Latest reply 29-06-2021 by Stephanie-And-Chris1

Tips for creating a unique web address for your listing

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How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story