To help your guests have a great stay, you want to make sure they can
make the most of all the appliances and amenities in your home. And for
your own peace of mind, you want to make sure they know how to operate
those features correctly. Airbnb’s house m...
Check-in can be a confusing process for guests, and if things don’t go
smoothly, it can cause extra work and worry for hosts, too. There’s a
tool on the Airbnb mobile app that can help: check-in guide. “I use [the
check-in guide] to put all my check-in in...
Superhosts deserve web addresses that are as unique as their homes and
hospitality. And soon, all Superhosts will be able to create a custom
web address—an exclusive, easy-to-remember link that will help guests
find their specific listings and make it eas...
Many of you have asked us how Airbnb can protect hosts from one-off bad
reviews. When this question came up at the most recent Host Q&A, we told
you we were working on ways to make the review process more fair for
hosts. Specifically, we made 2 promises: ...
You asked: How can Airbnb help protect me from guest cancellations?
Guest cancellations can be frustrating. But life happens, and sometimes
guests have unavoidable reasons for needing to change their travel
plans. As a host, this often means that you end ...
We’ve noticed a lot of discussion lately about the updated Superhost
criteria, so we wanted to explain why we made this update. The Superhost
program recognizes the best and most iconic hosts on Airbnb. Since it
began, in order to be a Superhost you had t...
What brings you to the area? Who are you coming with? When do you think
you’ll arrive? Airbnb hosts have a number of questions swirling through
their minds when they receive a booking. And many hosts take the
opportunity to get to know their potential gue...
Photo courtesy of Jake @irolleduplikethis “When I travel, I’m kind of a
free spirit. I go where I feel,” says guest Jake, who uses a wheelchair
to get around. “The one thing I want is a roof over my head—a place to
go to the restroom and somewhere to slee...
Instant Book basics Instant Book is a powerful tool that allows guests
to instantly book your home for available dates—alleviating the need for
hosts to review and accept each booking request individually. Many hosts
report that they earn more money by ma...
You’ve told us that the Reservations List is an important tool for
managing your listing on Airbnb, so we want to make sure it has the
functionality you need. We asked hosts in the Community Center how you
use the Reservations List and what improvements y...