The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it...
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You asked: How can Airbnb help protect me from guest cancellations?
Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you...
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Several fires across Northern California are impacting the area. Many residents are evacuating to safer areas and could be displaced for some time.
There’s an immediate need for more hosts to provide temporary housing. Airbnb is working to connect ho...
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Many of you have asked for more guidance around cleaning your spaces during COVID-19 and beyond, so we wanted to let you know that our enhanced cleaning protocol is now ready and available for hosts in the U.S. (with other countries and regions to fo...
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Check-in can be a confusing process for guests, and if things don’t go smoothly, it can cause extra work and worry for hosts, too. There’s a tool on the Airbnb mobile app that can help: check-in guide.
“I use [the check-in guide] to put all my check-in ...
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Over the past few months, we’ve spent a lot of time listening to and learning from our hosts, trying to understand the things you need from us to weather this global crisis. In many of these conversations, the same two themes keep coming up over and ov...
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Hi everyone,
Welcome to Airbnb Updates! This new blog within the Community Center is where you can find product updates, host stories, company news, inspiration and tips to help you grow your business, and other important messages from Airbnb.
We’v...
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Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis...
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You know how special your space is, but it can be challenging to make yours stand out among the millions of listings on Airbnb. An easy way to tell more people about your listing is to name your space and personalize your listing by creating a custom l...
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If you’re feeling a dose of deja vu whenever you open a message from a guest, you’re not alone. There are some topics hosts are asked about again and again, such as exceptions for pets, wi-fi codes, directions, best places to eat, and more. Well, there...
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