Airbnb Updates

Keep up to date with company news, announcements, product updates, and other important information related to Airbnb

Improvements to guest reviews, house rules, cancellations & more in the latest Host Update

*Post shared October, 20th In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ... read more

Created 15-10-2020 | Latest reply 01-05-2021 by Sheri73

268

Introducing Superhost Week

Hi everyone, Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbn... read more

Created 06-12-2018 | Latest reply 18-04-2021 by Dawn172

in Redwood City, CA

525

116

Clarity about the recent Superhost criteria change

We’ve noticed a lot of discussion lately about the updated Superhost criteria, so we wanted to explain why we made this update. The Superhost program recognizes the best and most iconic hosts on Airbnb. Since it began, in order to be a Superhost you ... read more

Created 26-04-2018 | Latest reply 14-04-2021 by Gilly7

Clarity about the recent Superhost criteria change

536

Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 12-04-2021 by Ron-and-Diane0

378

Host Updates Round-Up

Hi everyone, As we have had a few Host Updates from our Global Head of Hosting @Catherine-Powell, I wanted to do a round-up post, to bring them all together in one place and help you find them should you need to. All of the Host Updates we've had... read more

Created 07-01-2021 | Latest reply 10-04-2021 by Pam5

in London, United Kingdom

Making reviews more fair for hosts

Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis... read more

Created 07-03-2019 | Latest reply 07-04-2021 by Dale711

1247

242

[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 06-04-2021 by Mary996

152

In Case You Missed It: 3 product updates to catch up on

You’ve told us that we need to do a better job of keeping you in the loop about the changes we’re making to features, tools, and policies that impact your hosting experience. We agree! Check out our new In Case You Missed It series, a regular update th... read more

Created 05-11-2019 | Latest reply 05-04-2021 by Jason647

In Case You Missed It: 3 product updates to catch up on

Now launched in the U.S.: Airbnb’s new enhanced cleaning protocol

Many of you have asked for more guidance around cleaning your spaces during COVID-19 and beyond, so we wanted to let you know that our enhanced cleaning protocol is now ready and available for hosts in the U.S. (with other countries and regions to fo... read more

Created 09-06-2020 | Latest reply 29-03-2021 by Louise0

Now launched in the U.S.: Airbnb’s new enhanced cleaning protocol

Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply 04-03-2021 by Sarah977

222

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story