Airbnb Updates

Keep up to date with company news, announcements, product updates, and other important information related to Airbnb

Improvements to guest reviews, house rules, cancellations & more in the latest Host Update

*Post shared October, 20th In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ... read more

Created 15-10-2020 | Latest reply 3 hours ago by Diego167

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Customer service updates, payments, and more in the latest Host Update with Catherine Powell

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it... read more

Created 03-09-2020 | Latest reply yesterday by Mark37

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Making reviews more fair for hosts

Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis... read more

Created 07-03-2019 | Latest reply 15-02-2021 by Julio538

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News about the co-hosting split payout feature

We recently shared that as of August 1, 2018 we’ll no longer offer the co-hosting split payout feature. Many of you use and appreciate this feature, and we understand that this change has implications for the way that you do business as hosts. It’s always... read more

Created 04-07-2018 | Latest reply 09-02-2021 by Karin1624

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[Updated Jan 2021] Updates about our extenuating circumstances policy in the latest Host Update

Last Updated: Jan, 2021 Hello, The policy update outlined below is now in effect. You can find out how cancellations will work under our updated extenuating circumstances policy, effective for reservations starting on or after January 20, 2021, ... read more

Created 17-09-2020 | Latest reply 06-02-2021 by Alessandra0

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 27-01-2021 by Kareen22

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Make the most of Airbnb’s pre-booking message feature

What brings you to the area? Who are you coming with? When do you think you’ll arrive? Airbnb hosts have a number of questions swirling through their minds when they receive a booking. And many hosts take the opportunity to get to know their potential gue... read more

Created 20-06-2019 | Latest reply 23-01-2021 by Anne1699

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Host Updates Round-Up

Hi everyone, As we have had a few Host Updates from our Global Head of Hosting @Catherine-Powell, I wanted to do a round-up post, to bring them all together in one place and help you find them should you need to. All of the Host Updates we've had... read more

Created 07-01-2021 | Latest reply 08-01-2021 by J-Renato0

in London, United Kingdom

Introducing a set of hosting tools inspired by your feedback

Over the past few months, we’ve spent a lot of time listening to and learning from our hosts, trying to understand the things you need from us to weather this global crisis. In many of these conversations, the same two themes keep coming up over and ov... read more

Created 20-07-2020 | Latest reply 18-12-2020 by Harry365

Introducing a set of hosting tools inspired by your feedback

Airbnb Answers: Protecting you from guest cancellations

You asked: How can Airbnb help protect me from guest cancellations? Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you... read more

Created 01-10-2019 | Latest reply 22-10-2020 by Julia1259

Airbnb Answers: Protecting you from guest cancellations

How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story