Airbnb Updates

Airbnb Answers: Easier access to Customer Service

You asked: Can Airbnb make it easier to contact customer service? You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo... read more

Created 17-05-2018 | Latest reply 17-02-2022 by Bill55

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Introducing new COVID-19 safety requirements, updated guest standards, and more in the latest Host Update

In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community. Last year, in an effort to hold guests accountable for their actions during ... read more

Created 02-10-2020 | Latest reply 22-12-2021 by Huma0

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Compliments to the host

There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brain... read more

Created 12-10-2018 | Latest reply 11-12-2021 by Michelle-and-Ray0

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Meet the new Reservations List — inspired by you

You’ve told us that the Reservations List is an important tool for managing your listing on Airbnb, so we want to make sure it has the functionality you need. We asked hosts in the Community Center how you use the Reservations List and what improvement... read more

Created 21-08-2018 | Latest reply 07-12-2021 by Shannon417

Meet the new Reservations List — inspired by you

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Airbnb Answers: Early Host payouts

You asked: Can Airbnb allow hosts to receive an early payout at the time of booking? This is a great question, and one you’ve been asking for a while. We’re developing the best approach for early payout arrangements, starting with a small pilot program ... read more

Created 04-07-2018 | Latest reply 05-12-2021 by Michele-and-Terry0

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Improvements to guest reviews, house rules, cancellations & more in the latest Host Update

*Post shared October, 20th In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ... read more

Created 15-10-2020 | Latest reply 03-12-2021 by Lara220

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Making reviews more fair for hosts

Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis... read more

Created 07-03-2019 | Latest reply 03-12-2021 by Bart254

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Sports and Airbnb: A Winning Combination

Sporting events have always been a pillar of global travel. Nothing captivates the world like a huge, global sporting event, and for decades they have served as beacons for travelers from around the globe, bringing together people from dozens of different... read more

Created 21-08-2019 | Latest reply 18-11-2021 by Beth4552

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Airbnb Answers: Protecting you from guest cancellations

You asked: How can Airbnb help protect me from guest cancellations? Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you... read more

Created 01-10-2019 | Latest reply 17-11-2021 by Onur52

Airbnb Answers: Protecting you from guest cancellations

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Answers to Hosts’ top questions from our Global Host Tour

Hi everyone, In May, I had the chance to connect with some of you virtually during our Global Host Tour across the US, UK, Canada, France, Italy, Spain, Brazil, Australia, Germany, and Mexico. Thank you to all of our Hosts who attended. It was a won... read more

Created 21-06-2021 | Latest reply 23-10-2021 by Sarah977

Answers to Hosts’ top questions from our Global Host Tour

in Malibu, CA

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How to Host: Making Your Home a Social Media Star

Building and Improving the Superhost Program

How to Host: Upgrade Your Listing Photos

How to Host: Sharing Your Story