Showing topics with label Product Updates.
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You asked: Can Airbnb make it easier to contact customer service?
You’ve raised this important question at each Global Host Q&A, and we hear you loud and clear. Easy access to support when you need it, with quick and straightforward resolutions, is impo...
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Created 17-05-2018
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Latest reply
17-02-2022
by Bill55
112
19
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In the latest Host Update, Catherine Powell discusses quality hosting, updates to guest standards, and new COVID-19 safety requirements for members of the Airbnb community.
Last year, in an effort to hold guests accountable for their actions during ...
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Created 02-10-2020
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Latest reply
22-12-2021
by Huma0
383
13
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There’s nothing like getting a “job well done!” when you’ve worked hard. And so many of you do go the extra mile to create magical stays for your guests. Our team that works on reviews knows how much positive feedback matters. So during one team brain...
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Created 12-10-2018
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Latest reply
11-12-2021
by Michelle-and-Ray0
507
101
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You’ve told us that the Reservations List is an important tool for managing your listing on Airbnb, so we want to make sure it has the functionality you need. We asked hosts in the Community Center how you use the Reservations List and what improvement...
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Created 21-08-2018
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Latest reply
07-12-2021
by Shannon417
134
77
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You asked: Can Airbnb allow hosts to receive an early payout at the time of booking?
This is a great question, and one you’ve been asking for a while. We’re developing the best approach for early payout arrangements, starting with a small pilot program ...
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Created 04-07-2018
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Latest reply
05-12-2021
by Michele-and-Terry0
60
12
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*Post shared October, 20th
In the latest Host Update, Catherine Powell shares how Airbnb is addressing your top concerns from the past few months and provides detailed answers to several direct questions from hosts. Thanks to host feedback voiced in ...
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Created 15-10-2020
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Latest reply
03-12-2021
by Lara220
279
15
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Many of you have asked us how Airbnb can protect hosts from one-off bad reviews. When this question came up at the most recent Host Q&A, we told you we were working on ways to make the review process more fair for hosts. Specifically, we made 2 promis...
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Created 07-03-2019
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Latest reply
03-12-2021
by Bart254
1272
245
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Sporting events have always been a pillar of global travel. Nothing captivates the world like a huge, global sporting event, and for decades they have served as beacons for travelers from around the globe, bringing together people from dozens of different...
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Created 21-08-2019
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Latest reply
18-11-2021
by Beth4552
11
4
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You asked: How can Airbnb help protect me from guest cancellations?
Guest cancellations can be frustrating. But life happens, and sometimes guests have unavoidable reasons for needing to change their travel plans. As a host, this often means that you...
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Created 01-10-2019
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Latest reply
17-11-2021
by Onur52
25
7
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Hi everyone,
In May, I had the chance to connect with some of you virtually during our Global Host Tour across the US, UK, Canada, France, Italy, Spain, Brazil, Australia, Germany, and Mexico. Thank you to all of our Hosts who attended. It was a won...
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Created 21-06-2021
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Latest reply
23-10-2021
by Sarah977
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11
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