Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, We are hosting for the very first time ever. We just listed our place this week and yesterday someone reached out wanting to book that same day for 11 nights, got the message around 5 pm. I didn't get to it until later and today I asked them we ... Latest reply by Patricia2526

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Kesh0

I had a guest who booked a very important weekend, Coachella music Festival in Palm Springs, and I am a super host. My concern is that this guest booked in April of 2024 almost a year ago and I have documented my questions and needs from them including a ... Latest reply by Larry666

Do you send your house rules to guests prior to checking in? Latest reply by Ivan2229

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Clinton-Reynold0

As a guest I feel I should not have to pay a very expensive host fee? Like prices fees and taxes aren't high enough? Latest reply by Kia272

Hello, Our listing is for a small cabin/house in the countryside. The cabin is aprox. 26m2. We state in our listing that the maximum number of guests including children is 2. There is only one bed and no sofabed.We are having people sending requests to co... Latest reply by Vignir-Daði0

I recently had a challenging experience with a family. Two weeks before their arrival, they asked for a discount on my property, which is already one of the most affordable in the area (especially given its size (can fit 8 guests), hot tub, and off-season... Latest reply by Karen114

Hello! I am a host located in Portland, Oregon. We have our first inquiry asking us about our 4 person maximum for our home. The guests have booked but now another relative is considering coming with them. They reached our very nicely to see how strict w... Latest reply by Helen3

Can anyone suggest how to increase my visibility and chances of booking. I see lot of tourists coming to my city but I am not able to get any bookings Latest reply by Elisa