Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Do you send your house rules to guests prior to checking in? Latest reply by Lorna170

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge. We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else. Because we cancell... Latest reply by David13272

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Ashlie26

I had a group of seven coming in yesterday that have not responded to any of my messages regarding check-in details (I've reached out through Airbnb, text and calling) and then did not show up last night. First time I've had this happen and not sure what... Latest reply by Ramsey25

Hi, I hope everyone can help me out on how to increase and get more bookings. I am a new host. Thank you! Latest reply by Helen3

Hello, We are hosting for the very first time ever. We just listed our place this week and yesterday someone reached out wanting to book that same day for 11 nights, got the message around 5 pm. I didn't get to it until later and today I asked them we ... Latest reply by Patricia2526

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Kesh0

I had a guest who booked a very important weekend, Coachella music Festival in Palm Springs, and I am a super host. My concern is that this guest booked in April of 2024 almost a year ago and I have documented my questions and needs from them including a ... Latest reply by Larry666

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Clinton-Reynold0

As a guest I feel I should not have to pay a very expensive host fee? Like prices fees and taxes aren't high enough? Latest reply by Kia272