Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We booked Souls in the Sand through Going Coastal (host & cohost share the same name, something I didn’t even realize until the next day, which felt shady, like it was hidden). We paid just over $965 with taxes, fees, and travel insurance for a 3-night st... Latest reply by George2358

Last time we had an issue with my stay I need to contact support. The call was not clear, constantly got cut off (for no reason), I assume the call center is very packed up and you can hear the people talking very clearly right beside the staff that calle... Latest reply by Joan2709

My husband and I are headed home to Bainbridge Island, WA, to celebrate our first baby girl on the way! We are looking at a location to book that would work perfectly for the small baby shower, but the host has no reviews and neither does the listing. Wou... Latest reply by Patricia2526

If you are a person who has traveled and used Airbnb you know that you have been scammed by your Airbnb rental before!! Most of the Airbnb rentals are nothing but deceitful scams! Most of the units loos nothing like there photos! Are not clean, loud, miss... Latest reply by Elegant-Homes-Retreat0

I feel that late check in times are a deterrent to travelers who want to enjoy the space and just relax, not just have a place to sleep. For instance a 4pm check-in and check out at 10am. A 4pm arrival only gives you a couple of hours after moving in to r... Latest reply by Sara-And-Rob0

I've read conflicting answers about this.As a host.If your check in time is 4pm, and the property is ready say at 9am, same day, and the host allows guest to go in the property hours before check in time, is the host still covered under Airbnb if somethin... Latest reply by Helen3

I booked a room at a Hyde Park London airbnb. Long story short I was forced to leave on day 3 out of a 24 day stay because I found out she and her husband were videotaping me. She proved it by submitting video footage of me preparing to leave airbnb. When... Latest reply by Patricia2526

There is a filter for pet friendly rentals but there is no filter to see properties that don't allow animals. We just want to eliminate all pet friendly rentals and find a clean no-pet rentals. Looks like filtering is not an option for this. Any idea how ... Latest reply by Joan2709

Hello everyone! my name is Ada. I live in Paris and currently work as a food stylist and author. I am currently working on my second project about Hong Kong which is a documentary series. In that matter I am going to be spending a month in Hong Kong and I... Latest reply by Helen3

We’ve all seen Airbnb’s promise of "AirCover", a policy that is supposed to protect guests when things go wrong. But what happens when you actually need it? Let me tell you from first-hand experience—it’s a lie.After an 8-hour flight, I arrived at my Airb... Latest reply by Michael6258