Paul693
Level 1
Newnan, GA

Guest says not coming first night

It's the night of that a guest was supposed to stay for two nights. It's 8 p.m. and the guest Messages me and says that they are staying with the wedding party tonight but will be here tomorrow night. So what do I do about the first night is that a cancellation? Or do they still pay for the charges since it's the day off the reservation I'm not exactly sure to handle this as a first-time host.

Emiel1
Level 10
Leeuwarden, The Netherlands

Hi,

 

It's a reservation for 2 nights and it is not cancelled.

So to be paid full amount, even if they don't show up on the second night.

 

Best regards,

Emiel

Ok thank you so much. I didn't want to do anything to reflect negatively on me. Appreciate you answering. 

Colin4
Level 4
Hamburg, Germany

They pay for both nights.