Linda108
Level 10
La Quinta, CA

Don't know what is going on with your coupon/gift card, @Elizabeth540   Try contacting Air BNB.  Here is a guide

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

Marzena4
Level 10
Kraków, Poland

Possibly you've been doing everything correctly, @Elizabeth540, but it's the site that is to blame. Contact Airbnb Customer Service. You'll find links in the forum here - use search.

// "The only person you can trust is yourself"
Linda108
Level 10
La Quinta, CA

Don't know what is going on with your coupon/gift card, @Elizabeth540   Try contacting Air BNB.  Here is a guide

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728