This is a crock against Hosts. I actually have really enjoyed my relationship with AirBnB 97% of the time. I ~thought~ I was even a super Host, or should qualify as one, but evidently not, because.....
If there is ever an issue from a guest, even in the slightest, why does it seem AirBnB favors the Guests' word over the Hosts' word?
My complaint is my property being "paused" and the resultant loss of revenue for WEEKS, over a mere TWO separate guests that left negative reviews under 4 stars. One crazy complained about "scratchy" bath towels, there not being a big enough bars of soap, and just 4 cooking pans, for a two night stay!; the other showed up at 3AM and couldn't figure out how to get inside... These were situations and grievousneces that were at best outside of my control, and at worst the result of their vanity and/or ignorance. But yet, AirBnB is punishing our business for it. Our reservsations have dropped of the map. What the?!?
We have worked really hard to make these accommodations a really good value, clean, and professional. But, I can't seem to get Air BnB's ear.
Sadly, we are either going bankrupt with these AirBnB listings, or just taking them offline to become long-term rentals. There's nothing wrong with these rentals.
It could be win-win-win: For us, AirBnB, and guests. But because of a couple bad apples, and an apparent policy to trust guests' word over Hosts' word, it's looking more like lose-lose-lose. I can't find a way to contact AirBnB as a Host, but it sure seems easy for Guests to do so at a moments notice.