Hi everybody. We started Airbnb about two years ago and have been unsatisfied with the cleaning companies. We’ve worked with so far. Wondering how to screen and identify a good company.
The first company we went with we’re doing all the laundry but we purchased the sheets. We started getting some comments from our guests that the sheets were looking worn so I asked to do an inventory and go through each item one by one so I would know which ones I needed to replace. At first the cleaning company said, our laundry was on the mainland, a week later, they said they couldn’t find it, and it had been misplaced, and when I finally insisted, they said they didn’t want to work with us anymore.
Now the second company we went with we’ve been consistently getting a three or a four on the reviews for cleaning. I’ve bought extra tea towels, and they often forget to leave them out or to leave toilet paper in the bathrooms. And yesterday when I asked what time they would be cleaning because our guests wondered if a late check out would be possible, the cleaning crew replied “I’m beginning to believe we’re not a good fit, we need a 36 hour notice for a late check out. I said no problem I was just asking what time you were arriving because if you’re not coming exactly at 11 I’ll let the guests stay longer. The guests left at 11 and now it’s 6 PM and the cleaners still haven’t shown up so they would’ve had no trouble staying later. It’s very frustrating. Wondering if anyone else has had similar issues. We have a three bedroom and pay£ 150 a turnover.
