Hello everybody
I use the Igloohome mobile app linked with a smart keybox 3.
I connected the app through my Airbnb account and now the airbnb connect is activated in the igloohome app.
My need is to DON'T send an automatic message with PIN code igloohome through Airbnb in certain cases.
Sometimes I want to give directly the keys to my guest. But most of the time it will be through the keybox.
By default in the section "add and manage" > "property" it's configured to send the message 24h before the arrival of the guest.
Today I can configure reservation by reservation to send the automatic message from 1h before the arrival to 48h.
But unfortunately, to answer to my need, there is no option "not send message" there.
I want to keep the Airbnb connect activated all the time with my Igloohome because most of the time, the guest will enter like that. But sometimes, I want to "break" this automatic process and give the keys manually to the guest, welcome him and so ... DON'T send the automatic message from the template with lookups and PIN code inside.
I already sent message to the igloohome customer service, they answered the point is in airbnb's hand, because it's airbnb who send the message to the guest with the PIN generated.
I hope you understand and maybe you have some tips or suggestion to give me about that ?
Thanks