We have been using the August lock system for the last couple of months. We have 2 doors (front & side) and an August lock on each. We also opted to get a keypad for the side door. Each smart lock is connected to a Connect wifi bridge as well, so we can remotely lock/unlock the doors as needed and receive smary alerts which shows who is using the lock (based on entry ID) and the status of the door (open/closed/ locked/unlocked).
Generally our guests prefer NOT do download the app. Rather they tend to rely on the keypad and not download the app at all. As one guest mentioned to us, his phone died by the time he got home and he got locked out. He liked the keypad much better.
That all said, when the August lock system works, especially the keypad/lock/Connect combo, it's great! But when it fails, it's a recipe for disaster with guests.
As of a couple of weeks ago, our side door Connect unit started losing its connection to the wifi. We had a guest who got locked out as he arrived at 1am, bc unbeknownst to us, the entry code we created for the guest never synced with the unit! Since that time, the side door Connect unit, even after being reset, has not stayed connected to the wifi.
Today, I got an alert that my 2nd Connect unit lost its wifi connection--the same symptoms the first unit had been having before it started experience these issues. Without going into further detail, we have a number of automated devices in the house on the wifi and those are all still working fine. The wifi signal is pretty darn reliable and the front door Connect unit is about 4 feet away from the router.
Has anybody experienced anything similar and/or have a solution to this issue?
We live out of state, so we aren't able to just pop into the property to easily troubleshoot the probelm. Nor can we really ask our nearby relatives or cleaning company to do it for us. The August support team has not been very helpful either in terms of troubleshooting and they actually closed my initial support ticket bc I guess I didnt respond quickly enough to them. Whatever the case, it's been frustrating.
We have some workaround solutions that we've come up with for the time being until we can get to the property in the next 2 weeks to try and troubleshoot. But these workarounds fully diminish value of the system.
If we had to do it again, we would choose another solution for house entry and security.