Good morning Airbnb Community - Perhaps you can offer advice to me on a situation I find myself in with Airbnb? I have just been informed by Airbnb that they are taking away my Superhost status as apparently I didn’t meet their criteria due to cancellations. Let me tell you why these cancellations happened and maybe you can advise accordingly.
Last year I hosted a couple who had been to stay with me previously with their one Labrador all was fine and I welcomed them again for a 10 day booking, however before the longer stay was to take place they booked a shorter visit, this time they brought an additional Labrador. The dogs barked constantly and scratched at the door anytime someone passed the cottage front door. The owners did not clear up their dogs excrement and I was horrified by this especially as I had a quick turn around to welcome my next guest having to make sure that I had picked up all the dog poo they had left behind and they were big dogs!
I contacted Airbnb to inform them of this unacceptable situation and cancelled their next visit marking their profile not to host again. As a result of this I took the decision to not allow dogs to stay at my property and informed another guest of my decision as they had dogs so s result of this decision they decided not to stay as they wouldn’t holiday without their pets.
So because of the behaviour of one couple who I felt quite rightly that I had to cancel their visit and changing my policy because I could not risk this happening again my Superhost status has been revoked! Has something like this happened to any of you where you have been penalised by Airbnb because you have cancelled a visit and changed pet policy due to a guests behaviour?