Hi all,
I am hoping someone here might be able to help with this situation as Airbnb has not responded to my messages. I host three listings, on Tuesday at one of the listings the guests had an unauthorized party that resulted in quite a few neighbors complaining to me directly via text. Fast forward to yesterday (Thursday) I realized that the link to the party listing wasn't working anymore. From there I realized none of my listings' links were working and also that I was unable to find any of them on the map (from the guest perspective, using dates I verified were available). Additionally, I realized that there had not been any new booking inquiries since Tuesday. At that point I tried to contact Airbnb and got no responses, messaged via help center twice with no response, called twice and waited on hold for 30 minutes each time just to be hung up on (didn't actually speak to anyone either time).
After doing some research here is my theory of what is going on, I saw some posts from other hosts in which the neighbors complained to Airbnb about a listing and then Airbnb suspended the hosts' listings without notifying them while investigating. This is my only guess as to what could be going on. For that reason I unlisted the property that the aforementioned unauthorized party occurred at in hopes that this might help resolve the issue with the other two properties but unfortunately that does not seem to have worked.
I finally spoke to an Airbnb support person this afternoon who told me repeatedly I'm wrong and my listings are active. I don't know what to do because it is clear they are not active (or at the very least not functioning properly) and I am losing money every day that this continues. Any advice would be very much appreciated. I have put the links to two of my properties below:
https://www.airbnb.com/rooms/29210916?s=67&sharer_id=77599614&unique_share_id=4fa3d223-d967-4cab-bf1...
https://www.airbnb.com/rooms/29904930?s=67&sharer_id=77599614&unique_share_id=6326ffe0-a42a-4b72-992...