@Stephanie,
Yep, I read the one pager on AirCover, and it seems to be very much like the previous Host Damage Protection. I have a question about turnaround time. How many claims were processed to determine a 9 day average for reimbursement for a brand new feature? They purposely didn't put a numerical value on the SuperHost payout, and know that the term "faster" is quite nebulous and subjective.
There is no mention about upgrading the training of case managers who review the claim submissions so they gain an awareness about property/dwellings, furnishings, and the impact of the damage, because some representative have no personal experience with these items. Also, there still is no mention of the timeframe in which a host will get a response after a claim has been escalated due to a decline from a guest.
It does appear to be a move in the right direction to have pet fees, but the change to cleaning fee isn't an improvement. It takes about the same effort and cost to clean a space after a two night stay vs. a weeklong stay, if the host is really performing enhanced cleaning as required by Airbnb's Safety Practices rules. So, I don't see why a host would lower their cleaning fee for a short-stay, because doing so is a loss-leader. What I and other hosts have requested is the fee option for weekly cleanings. Unfortunately, many guests have very poor cleaning and hygiene habits, and it would be in the best interest of the host to provide incremental cleanings for guests with stays longer than 10 days.
I'll keep an eye on this blog for shared experiences about AirCover claim submission and remediation.