Managing reservations made simpler

Airbnb
Airbnb Staff
Airbnb Staff

Managing reservations made simpler

Reservation Details Article Image.jpg

 

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

 

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

 

reservation-en.gif

 

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

 

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

 

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

 

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

 

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

2,466 Replies 2,466
Steve31
Level 2
San Diego, CA

This is old and I wonder if years ago it effected us but DELAYS getting answers and responses is happening and was then too??

Khalid60
Level 1
null

When I earned some money,.. The earnings just dissappeared for no reason, and I couldn't not get notifications from some travellers until it was soooooo late...... 

Fernan2210
Level 1
Olongapo, PH

I answered all the customers query but still you said I failed to reply. Why is that?

Santiago355
Level 1
CABA, AR

It is very dificult to fin d the  code of western union

Kristi5
Level 9
Washington, United States

Please Please Please

 

BRING BACK THE MINI CALENDAR IN THE RESERVATION PAGE.

 

Please Please Please

 

BRING BACK THE MINI CALENDAR IN THE RESERVATION PAGE.

 

Please Please Please

 

BRING BACK THE MINI CALENDAR IN THE RESERVATION PAGE.

 

Please Please Please

 

BRING BACK THE MINI CALENDAR IN THE RESERVATION PAGE.

 

Please Please Please

 

BRING BACK THE MINI CALENDAR IN THE RESERVATION PAGE.

 

 

When you do, I will stop complaining in all caps. Promise. 

Régis54
Level 1
Mont-Jo, CA

Un client m'a informé qu'il venait de réserver du 9 au 11 février 2020 et je n'avais pas reçu de demande de réservation et j'ai demandé au client de canceller sa réservation,  je n'ai jamais demandé de réservation instantannée. Problème Airb, je pense . Régis

 

Asanachescu0
Level 1
Constanța, RO

din pacate nu am reusit sa traduc din engleza .Probabil ca este interesant

Max221
Level 2
null

If it wasn't broken why fix it ?

Deborah129
Level 1
Seal Beach, CA

Why doesn't Airbnb provide a path to collect state taxes as required by law?

Your sister company  VRBO has always managed that.

Robert-and-Shelby0
Level 2
Charlotte, Saint Vincent and the Grenadines

Airbnb in incapable of letting things settle  they continually change rules regulations and conditions like a restless child, inflicting their latest changes on hosts and ignoring hosts suggestions,  

Karen-and-Charlie1
Level 2
Ditchling, GB

Where has the 'send special offer' button gone?

Sunny171
Level 2
San Jose, CA

what criteria did you use to remove the key button with a link to the check-in instructions ? how do you expect hosts to share check-in instructions with their guests ?

short of words on how frustrating it is to share check-in instructions right now.

Franky15
Level 1
null

I would like to see the guest's invoice with all charges as wells as the pay out to ensure proper payment has been applied on every reservation once confirmed.  There is not a section to add additional fees like: late arrival or additional guest. At times, guest request special services that they want me to coordinate for them, for example: flowers, catering or a chef service,  how should I add these services that I coordinate for the client?

Lloyd81
Level 1
Edmonton, Canada

tried to accept alteration to my guests booking on my phone, but screen didn't move down.  Had to use computer laptop to complete it.  its ok now, but look into computer glitch. 

Michel279
Level 2
Sagle, ID

Where did the pet deposit go???? AND Misc fee's depending on the renters needs???

Go back to old way......

Eugenia318
Level 1
null

how do i cancel reservations

Sunisa1
Level 1
null

Have you changed the description on our listing at 10 Catherine Street Bluff Point.  Somehow we are having people wanting breakfast and say that it has been advertised?

 

Also, it appeasr booking are being made without our authorisation.

 

Can you shed any light on this.

Silvia-And-Adolfo0
Level 1
Humble, TX

I like to keep a printed copy of all my guests reservations. Unfortunately the format you are using requires 3 sheets of paper. Could you make the reservation more compact?

Derek19
Level 1
Atlanta, GA

I wish you would create something where people searching for pet-friendly properties have to click yes or no on a pet when they are booking their reservation and then it automatically adds in the price of the pet fee, just as it does the cleaning fee. I am constantly trying to chase down pet fees independent of the reservation and they rarely get paid.

Tom-and-Tyrene0
Level 1
Terrebonne, OR

Thank you, looking fwd to the new info.  Thanks, Tom & Tye

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