@Sybe Do you and @Bhumika use the same generic script to respond to queries? Is it a plug-and-play form letter? You use the identical phrases and formatting... And punctuation.
Hi @Lori2666 ! Thanks for sharing your concerns. I understand it's a bit daunting to see changes to something like reviews that already have a huge impact on Hosts.
The extra things guests can choose - like "lots to do" or "pristine kitchen" - are just like it says, optional extras. You'll still receive an overall rating, which is what counts towards your Superhost status as well. Guests won't be rating you on these extras, but can select them if any of them stand out.
We're passing on all feedback so thanks so much for sharing your thoughts here!
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"Hi @Kristi5 ! Thanks for sharing your concerns. I understand your worry about the recent review changes , especially when you feel what already existed was good enough.
About this update in particular, the extra things guests can choose - like "pristine'' - are just like it says, optional extras. You'll still receive an overall rating, which is what counts. In case of retaliatory reviews, you can always request re-review, in case the remarks are removed, the ratings will also be removed. Hence, it will not impact you negatively. Guests won't be rating you on these extras, but can select them if any of them stand out.
I hope this curbs your concern. Again, Thank you for the feedback!"