Updating our Extenuating Circumstances Policy

[Airbnb]

The safety of Hosts and guests is our top priority. When a natural disaster, public health crisis, or other large-scale event prevents you from hosting, we have a policy in place to help protect both you and your guests. 

This policy was previously called the Extenuating Circumstances Policy. We’re updating the policy and changing its name to make it easier to understand. 

The revised Major Disruptive Events Policy explains how Airbnb handles cancellations and refunds when large-scale events prevent a reservation from happening. It will apply to all trips and Experiences taking place on or after June 6, 2024, regardless of when they were booked.

 

What’s changing in the policy? 

• The policy will only apply to events in the place where the reservation is located. Events that impact a guest’s ability to travel to the reservation are no longer covered. 
• Foreseeable weather events at the reservation’s location are explicitly eligible for coverage if they result in another covered event, such as a government travel restriction or large-scale utility outage. 

Find out what’s covered and how the policy works on the Resource Center.

[Anna12906]

Thank you for the update