Almost the same scenario with our listings' primary host (3 year Superhost). A bad guest verbally attacked us in the Airbnb chat. We reported the matter to Airbnb after which, the primary host's account was suspended by Airbnb for alleged violation of the non-discrimination policy. The funny thing here is that the primary host did not have any communication with the said guest. Airbnb won't budge and ignored all her pleas and requests for the alleged statement she made that they found to be in violation. They won't be able to give any coz there is none. Her only recourse is to say that she had read and understood Airbnb's non-discrimination policy. She then got an email a day or 2 later stating that her suspension has been lifted with a final warning that she should not violate the policy anymore.
However, even after that, she still can not re-list the all of her listings. They were then pointing to a technical error. It took more than 2 weeks more before she was able to host again. She sent several emails to Airbnb asking for the details on why her account was suspended and repeatedly asked for an impartial investigation but did not received any response. Finally, yesterday, she received an email below:
Then the same Jamal emailed me (the co-host) informing me that my account is suspended. I requested for the statement I made that he found to have violated the non-discrimination policy and asked for due process but to no avail.
There is no apology, no nothing for the 3 weeks of pain, anguish, sufferings and financial losses we had suffered for the 4 listings that they unjustly suspended.
We were bullied by a bad guest only to be bullied again by Airbnb.
**[Private conversation removed in line with the Community Center Guidelines]