Wednesday 15 May 2024 ( I have been a host since the 4th of April 2024)
Hi everyone I'm a new host on the Airbnb platform and I have hosted guests at my place for a month (only), I had to stop because I never received the money from my guests.
I am writing to address a pressing concern regarding my recent hosting experience with Airbnb.
Despite diligently fulfilling all hosting responsibilities and adhering to the platform's guidelines, I regret to say that I have never received my payments for the services rendered. As per Airbnb's communication, my payout method was verified, and I was assured that payments would be processed promptly. However, up to day as I am typing this, there has been no deposit into my account. At first, they were telling me about my bank, but I checked, double-checked, and even triple-checked with the bank, at some point I was obliged to try different bank accounts since my first one was declined exactly the day my payment was supposed to come through ( with no apparent reason by the way, it was just saying " Can't process payouts. Please remove and try again"). I even tried to use Paypal as a payout method, which got verified and approved, then declined a day later. I have talked to hundreds of Airbnb ambassadors, customer service, support team, and they all just kept on redirecting me to a member in a better position without ever telling me anything significant or helpful. The worst is that I tryly feel like nobody in their team seems to care, nobody takes it seriously, they just been wasting time as if they just want me to give up on that money. I am just sincerely disappointed, drawn and frustrated, thanks to you airbnb.
Given the importance of timely compensation for the work I have done, I kindly request immediate attention to resolve this matter. It is crucial for me to receive the payments owed as soon as possible to maintain financial stability and uphold trust in the Airbnb platform.
I would appreciate a prompt response and a resolution to this issue.
Thank you.