@Sudsrung0
If @John2417 is talking about AirBnB's Customer Service, he is correct. The outsourcing of the customer service to third party companies during the pandemic has resulted in very inadequate assistance from the customer service personnel.
AirBnB needs to bring their customer service department back in-house. IMO, no customer service from a third party company is going to be as well trained and helpful as a customer service department housed by the actual company.
Picture it -- if the blue phone line lights up, the person answering is an agent for an airline. If the red phone line lights up, they are an agent for AirBnB. They answer calls and try to get the person off the phone as quickly as possible so that they are paid. If the issue is too difficult and is not included in the binder that they are reading from, they will "be on vacation/out of the office for the next three days".
That's what John is complaining about.