Aircover

[Etienne206]

Hi;

My name is Etienne, and I had a nightmare booking in October, my place was trashed (first time I rented my brand new house).

I have put a complaint is via Aircover. All the invoices, pictures, receipts of damage are there. It's over 3000€.

After a lot of phone calls and even more messaging, I receive a message that Aircover is going to pay me 79€.

I don't know why to do, I call every day now, but nothing's happening.

[Mike-And-Jane0]

@Etienne206 You need to claim from your home insurer I am afraid. Airbnb's Aircover for damage is not a proper insurance policy, is unregulated and pays out only if Airbnb decides it will. Airbnb's only crime is that arguably they are in contravention of advertising standards by suggesting otherwise.