Hi everyone.
I just started my adventure with Airbnb in Mexico and I have some questions. I appreciated a lot for explain me few thing. So let’s start.
1.Can we set standards of our places, like low quality, average, or super luxury?? My apartment where I’m doing Airbng is not brandy new, but is clean. It’s a huge room, kitchen and bathroom. One time guy rented my apartment in high touristic season just for $14 dollars. All private apartment was for him, in another place he will have to pay 5x more for private apartment. But he doesn’t like it the standard of the apartment, used things, refrie has some corrosions, totally disaster with his expectations. He took a pictures and sanded to the Airbnb. Of course he cancelled his reservation and also I got $100 ticket to pay…
The thing is, when apartment need some repairs but Is nothing very serious and because of it I set so low price for rent. But rented someone who had huge expectations for so low price. Of course my announcement has pictures of all the local, and are real photos, I’m hiding nothing
What I should to do it to avoid that situation? When I’m going to the cheapest hostel, I’m not expecting super hotel standards. Or I can offer only super brandy new apartments??
2. Another question is with cancellation by clients. Few times people did half reservation, but later they didn’t came, or they founded another place. And because of it my reputation is going down. What I can do It?? It’s not my fault than people changing their mind. Or sometimes some people open reservation and later not answer.
3. If we have not too good location of our place, so we are doomed to bad grads and never we will be in the high position? People see on the map where is the place, so how they can later complain on it?
4. How works automatic prices? Automatic are better than manual?? The problem is I set $21 my minimum price, but system is renting for $15 or $16. Why is like that.
5. Are exist general list what the things should have apartment? Every next customer want something. How it works? It’s difficult to make everyone happy and thanks it to get good revive.
6. What is the concept of Airbnb?? All the time I thought it’s like paid couchsurfing. People host you in their own house, thanks this we have a contact with local people, better memories and everybody are happy. But now I think it works more like another booking. What do you think about it guys??
7. What I should to do when clients destroy something? I should charge them or I should contact with customer service?
Regards