AGAIN, this is our LISTING
Please review all the screenshots we sent you, it shows that all these reservations were ours. That profile showing in our listing is the person who hacked our account.
Our account was compromised, we got logged out of our own account and yet we DID NOT receive anything from AIRBNB. NO TWO FACTOR AUTHENTICATION AT ALL.
THIS IS A SERIOUS MATTER AND WE NEED IT RESOLVED ASAP
We have all the emails sent by Airbnb starting from the time this listing was established until a week ago when we were hacked and everything was stolen from us
https://www.airbnb.com/rooms/596814799281977908?check_out=2023-03-01&adults=7&check_in=2023-02-24&s=...
UPDATE after 24 hours:
OUR LISTING WON'T SHOW ANYMORE Network error (parse): Unexpected token '<', "<HTML><HEA"... is not valid JSON
We are able to get back in now and changed our password, saw our listing and checked our ongoing messages, but after an hour it's all gone again!!!!!!! We are not seeing anything again and inbox wont load, it shows our listing is gone again even tho we were logged in to our original email , profile shows it's Jinxiang (we still haven't changed it yet as we are busy with check out and check in today)
COME ON! THIS IS TRULY UNACCEPTABLE!!!!