Hello @Belen0, @Murri0, and @Shirley1,
I have been following this post and have not had a chance to respond until now.
@Murri, I am curious how this was Airbnb's mistake? YOU, the host, set the base price and when dates become available on your calendar, the "Base Price" YOU set is the one which will be filled in on your calendar. In the future I would change the section "How far guests can book" and/or also block out the dates on the calendar OR set your base price to your summer rate and change the slow times on your calendar.
I think you all need to fully understand the implications of cancelling on a guest and I would highly recommend you pay more attention to your listings so these mistakes don't happen. Not only does cancelling on a guest affect you and the guest but it also affects the Airbnb image and the image of other hosts. Just take a look at the daily complaints to @airbnb and @airbnbhelp feeds on Twitter of guests who are frustrated with hosts who cancel. There have been several guests who have had this happen time and again and it really hurts ALL hosts and the chance of Airbnb getting returning guests.
@Murri0: You may want to check out the following two links: How to Use Search or How to Contact Airbnb
In answer to @Belen, if the guest rejects your change, they will get to stay at your listing unless you cancel their reservation. Here are the penalties to you: https://www.airbnb.ca/help/article/990/how-do-the-cancellation-penalties-work
This reply may sound harsh and it really is not meant to be. As hosts though, you need to take some responsibility and understand how the "Basic Price" works and if you do not stay on top of it, your issues may happen again.
Happy Hosting!
Dave
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host