For example, if a customer buy a gasoline-powered car from you, he was told to put the gasoline in the tank to make it work, but he did not follow the instructions he put water in the tank instead of the gasoline, the car break down then he blamed you sold a bad car to him which doesn’t work. He wrote a review said you sold a very low quality car and give you a very low score that will influence your future potential customers. Would you think this is a unbiased one?
one of our past guests, In his review, he mentioned flushing toilet paper caused choking. Actually, this family did not follow the house rule and throw large amount of toilet paper in the toilet and cause the clog. We have put labels to remind guesses that “please do not throw toilet paper, wipes or facial tissues.
They clog the pipes!”. There are three of this note posted in the toilet area (on the cover of toilet; on the wall beside the toilet and on the wall close to the toilet paper holder) to remind guests about this house rule. Although we unclogged the toilet for him immediately, he still blamed. The fact is that our previous groups of family do not have toilet issue at all. But he did not follow the rule himself and caused the problem ( I have the photos of those labels as evidence).
Second thing he mentioned is that “washing machine didn’t work initially since hot water line not connected”. The fact is the washing machine works. We also have a label on the water temperature knob where it clearly stated “Please use cold water only, hot water pipe leaks. Thank you!” . He did not follow this instructions. He switched water temperature to the hot water, then he messaged us said he need the help. We went to the suite and told him to use the cold water for washing machine as the label instructed( we also have photo as proof)
This guest did not followed the house rules caused the toilet clogged and overflowed. Also washing machine leaking. We did not blame them at all because we want to keep our guess happy. At the end, he made false statements in his review, complaining all these issues because he did not follow the rules.
I know here have lost of super host experts and some Airbnb staff here. I am seeking advise, in the case, would you think this review is a biased review?
