Hi everyone,
So, my guest arrive by the 12th of January for a 28 night stay. He was supposed to leave by the 9th of February. He's totally happy with the apartment but he came here to find a bigger house for a permanent stay and used my apartment just for the first times. He ended up finding a house for his permanent stay and starts by the 1st of February, so he decided to leave in that day and did not request a refund.
But we agreed to cancel these 8 days so that I can try to get them booked by someone else. He went to his Airbnb profile to cancel it and found out that he can get a 407,54€ refund if he cancels these last 8 nights. As you can see in the first attachment. In this attachment, we can also read "Cancellation Policy: Partial Refund: Get back 50% of every night that remains 24 hours after you cancel. No refund of nights spent or the service fee."
So, he paid 1481,35€ for 28 days, and they say that 50% of 8 nights is 407,54€. It's not possible. At 46,79€ per night, 8 nights is 374,32€ and 50% of that is 187,16€, not 407,54€.
Airbnb online support can't explain to me how they get to this number. I'm trying this for 4 days now. They have no idea.
Then, today I was investigating and I found out that for a 28 night stay it is not possible to cancel, as you can read in the other attachment (printscreen). None of the 2 options for cancellation policy for long stays (28 or more nights) allow any type of cancellation.
So, how is it possible that for a start it is not possible to cancel. Then, apparently, it states that it is 50% refundable. And then, the value for the refund ends up being 100% of all the days we are going to cancel?
The only answer that makes sense for me is:
- It is not refundable. The policy to which the guest agreed means that there is no refund. But if the host wants to accept an agreement in his own interest for the guest to leave earlier and get a partial refund, the guest can send a proposal (or a previously agreed value) and the host accepts it.
Can you confirm that this is the right interpretation?
The guys at the Airbnb support seem to have no idea and have been inducing me in mistake... I could have had this solved like 3 days ago and already have the calendar open for these days if they were a bit more informed and pro-active.
Thanks
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1ST ATTACHMENT ->

2ND ATTACHMENT ->
