We’re having a nightmare situation with Airbnb and curious if anyone else has experienced this and was able to fix on their own…
Back in mid-December, we connected Lodgify to our account as a third party software property management program. Everything was going fine until January 11… we got an email from Airbnb stating that a “large percentage of booking attempts were made through Airbnb and being rejected by our third party property management company (Lodgify). Because of this, we’re hiding your listing from search results and guests will be unable to book”.
I immediately called Airbnb and asked them what to do. They said to disconnect Lodgify and gave me the steps. We confirmed it was disconnected on both the Airbnb and Lodgify side. This was all completed on Jan 11. It’s now almost three weeks later and our listing is still hidden. Even worse is that I can’t even send people a direct link to book from Airbnb. They try to open and it says “page not found”.
I’ve called Airbnb every day now since Jan 11 and their response is “the engineers are working on and will reach out. There’s nothing we can do. Please have patience”.
no one has reached out. We’re losing money. We bought a second Airbnb property based off of the income from this listing. Totally unacceptable and the worse customer service I’ve ever experienced. There’s no direct line to the tech team, which is insane!
so, I guess I’ll just sit over here and WAIT while my house is on fire. WTF. So incredibly frustrated!!!!
PLEASE HELP!
if anyone has a work around I’d love to hear it. Thanks!