This afternoon I went to respond to a reservation message, and as I was away from my computer I was instructed on the screen to log-on via my phone App.
When I went to log on I was presented with a 4 digit code for verification but when I went to insert that code into the 4 numerical boxes provided, I could not insert the required code, the boxes would not accept anything.
I got onto support (thank God they are still contactable quickly) and told support of my problem. She said to me ..."You need to uninstall the phone App and then re-install it from Google Playstore."
So I did, I uninstalled my existing Airbnb App and went to Google Playstore and this is what I was confronted with.....
Yep, that's right, my 3 year old Oppo R9s 120gig smartphone which operates just fine for every other site including VRBO, Booking.Com, Homeaway Stayz, Agoda, Trivago, Holiday Rentals, Home to go......is not suitable for Airbnb!
I got onto support yet again and over the next 90 minutes tried to work a solution to my problem by installing the original app from another site without success.
It appears when Airbnb updated the phone App last year they removed their existing mobile app so anyone using anything other than a latest version smartphone will not be able to reinstall the mobile app if they un-install it....as I was instructed to do by good old CX.
This company just gets more stupid by the day.
I do not have the phone app now, all I can do now is get text notifications and then go into Google Chrome, access the Airbnb log-in site, and go to my phone dashboard to access my Inbox or my calendar to address any business.
I am at my wits end right now, I am right on the edge with Airbnb at this moment, I really can't see a future here, this company becomes more belligerent to hosts by the day, and I can't see it improving.
Cheers........Rob