Should I be concerned?

Should I be concerned?

Hello Group!  I recently found out I had a bed bug infestation in my place and, as such, had to cancel several upcoming bookings as the remediation process takes 2 weeks.  All of the guests who's reservations i had to cancel were very gracious and understanding.  However, I did get a "Listing Issues" message from Air B&B warning me that "Your listing may be suspended or removed if additional issues are reported." and suggesting that I needed to take action and that it required my attention.  However, when i open the message it just shows the 4 cancellations and there is no link or anything provided to actually take action and/or explain to someone at Air B&B that my hands were pretty much tied on this one.  Any insights would be appreciated.

2 Replies 2
Fred13
Level 10
Placencia, Belize

It is a form letter, they send that every time there is an issue in certain areas: mold, cockroaches, smell, etc etc. Just be prepared to show you have addressed the issue when ready.

Thank you Fred.  Is that a letter that comes in the mail, provided digitally?