So, I am still going round in circles with this one. I'm tempted to simply give up in frustration, but as it could well mean the difference between Superhost or not, I'm persisting.
The Airbnb Ambassador got back to me with a long list of actions to take (clearing cookies, cache, disabling add ons, and a whole bunch of other stuff) before checking my stats again. Nothing changed. The Superhost stat had already gone up from 4.6 to 4.7, yet that's not accurate as it should be 4.8, which I relayed back to him/her.
For some reason, I was then passed back to the first rep who couldn't comprehend anything I was saying. Why??!! I specifically asked to be assigned someone else because she did not understand my issue. Again, she is being totally clueless.
She is saying that the statistic is correct based on my reviews since January. I don't know how many times I have to tell her that I am not talking about the period from January but the Superhost assessment period which begins 1st October 2021. I have told her this over and over and over again. I have sent her screenshots. She just tells me it's correct and sends me links to irrelevant help articles.
Firstly, the Airbnb rep should know what the Superhost assessment period is and when it starts and finishes. I shouldn't have to explain it to her but I have, many times. I say October, she replies regarding January. I say October again, she replies RE January and on and on...
One of my guests came home just as I had received the last idiotic response. She asked me if I was okay. I must have had a pained look on my face! I explained it to her and she got it immediately. She said, "Yeah, that's really simple. The assessment is done every quarter, but is based on the last four quarters, right?"
Why is that an Airbnb 'employee' (yeah, I know they are outsourced) cannot grasp this basic concept?