@Wendy117 @Emilie @Sybe
So I've been really grilling the CS rep about this as I wanted to know whether, given this is a known glitch and has apparently been around for a while, the Superhost assessment would be based on the correct stats or the incorrect ones if the glitch is not sorted in time.
At first she tried to avoid answering, then contradicted herself, but after I continued to press, admitted that basically, I should just hope for the best, i.e. hope that it gets sorted in time but, if not, well bad luck really. Every system has errors and it doesn't affect all users, so oh well... Anyway, that was the gist of the conversation.
Also, when I asked her why CS are not aware of these types of ongoing errors (by her own admission, it's been around for some time) so that they can answer questions about it, she just told me "You can't know everything."
Perhaps she did not know about it when I first made contact, but I find it suspicious that she continued to use the same tactic of trying to convince me that the stats were correct, when her colleague had already admitted it was a glitch.
Anyway, I don't see how I can get any further with this as the rep is basically saying that it's not CS's job to either get these problems solved, nor to communicate about them and that I should just accept that every system is flawed.
So @Emilie @Sybe I would be really grateful if you could pursue this matter if possible. I will be hopping mad if I miss out on Superhost due to a technical glitch.
I don't know how many other hosts are experiencing this apart from @Wendy117 and I, as probably a lot of them don't even use the CC, but I do remember a lot of hosts posting about not understanding why they didn't get SH status at the last assessment, even though they were sure they qualified. Maybe this has something to do with that...