@Frances3408 Here’s the whole story: So sorry it’s long.
My Airbn listings were suspended without notifying me and they have refused to answer any questions regarding the reason for the suspension.
I have a female guest currently staying in a room in a house with shared bath with another room who was requesting a refund for the remainder of her stay because another guest arrived in the Master’s bedroom with private bath who happens to be a male guest. She stated that her reason was that she did not feel comfortable staying with another male she does not know. I informed her that I will not be able to issue a refund because this guest is not even sharing a bathroom with her and that I have not commuted any violation to warrant me refunding her as I did not advertise my home as a female hostel or a female occupancy only. I ensured that people of opposite sex don’t share a bathroom and I have had to turn down booking requests for this same reason when an opposite guest wants to book the other room. My masters bedroom has no issues with shared bath and any sex can occupy it. I had informed her as a courtesy and not as an obligation so she is aware there is someone else in the Masters bedroom and at this point she is the only one using the shared bathroom because no one is in the other room. She even asked if it’s okay for her boyfriend to stay with her and I told her if it makes her any safer her boyfriend can stay as a courtesy, but that if another female guest books the other room during her stay he will have to leave for the comfort of the next guest as well who will not be okay sharing the bathroom with her boyfriend (she made similar request when she was a guest at my place last year and I allowed her boyfriend to stay for weeks until another female guest booked the other room).
The boyfriend came over to stay with her while she simultaneously reached out to Airbnb requesting a full refund which I declined twice on April 3rd and April 7th I believe because she called twice about same issue. Her boyfriend stayed there with her from April 3rd to April 6th or April 7th and left and she continued to stay there till date.
On April 15th I was going over my listing and I noticed all my listings had been suspended and my calendars blocked. I reached out to Airbnb support by phone and the person who responded to me told me it’s just showing on my end, but that she can assure me that my listing is still viewable by guests and they can book my listings. I then asked a friend to use his Arbnb account to try to book my listing to see if he will be able to book and I saw from his account that all my fake sees have been blocked in all my listings. I also checked my calendar on my end and it showed all were blocked which means I was being lied to by Airbnb.
Again I called the next morning to complain about being told my listing was still bootable by guests and wanted to know why my listings were suspended without any form of communication from Airbnb either by phone, text or email notifying me if this suspension and why it was suspended and since April 15th till date no one has been able to answer my questions. All they said was that it was related to the guest requesting a refund and that the specialized department will reach out to me about my suspension till today April 21st no information has been given to me. I was told the specialized department will reach out to me in a couple of hours and a couple of hours have turned into couple of days. Plus I don’t even know how long it had been suspended before I found out on my own.
This is incompetence at best! I am very disappointed in Airbnb. This is the worst experience I have ever had and every time I call about it, they open a case and close it right away. This is so frustrating! What kind of customer service or specialized team does Airbnb have that does nothing? What business entity takes an action of suspending listings of a host without informing them prior or offering any explanation afterwards. I am highly disappointed in Airbnb.
